Track Manager (Tools & Automation)
India
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Job Description
Track Manager (Tools & Automation)
Hyderabad, Telangana

Job Summary

 ServiceNow Functional Consultant (L3) Common Services – ServiceNow Platform Location: Hyderabad / Bangalore Experience: 10–12 Years Role Summary The ServiceNow Functional Consultant (L3) will be responsible for driving the functional design, process transformation, and implementation of ServiceNow solutions across IT and business functions. The role will work closely with customers, process owners, architects, developers, and service delivery teams to translate business requirements into scalable ServiceNow solutions while ensuring alignment with ITSM best practices and organizational objectives.

Key Responsibilities

Roles and Responsibilities • Gather, analyze, and document business, operational, and service management requirements for ServiceNow implementations and enhancement initiatives. • Lead functional workshops, discovery sessions, process assessments, and solution design discussions with stakeholders. • Define future-state processes and recommend ServiceNow capabilities to improve service delivery, automation, governance, and user experience. • Work closely with technical architects and development teams to translate business requirements into functional specifications and user stories. • Support implementation of ServiceNow modules such as ITSM, ITOM, ITAM, CMDB, Request Management, Knowledge Management, Change Management, and Service Catalog. • Review and validate solution designs, workflows, forms, catalog items, reports, dashboards, and platform configurations. • Support testing activities including SIT, UAT, requirement validation, defect management, and deployment readiness reviews. • Drive process standardization, adoption, and continual improvement initiatives across ServiceNow-enabled functions. • Prepare process documentation, business requirements, functional design documents, training materials, and operational procedures. • Support stakeholder management, governance reviews, project reporting, and change management activities throughout the implementation lifecycle. • Act as a trusted advisor to business

Skill Requirements

Mandatory Skills • ServiceNow Functional Consulting • Business Process Analysis • IT Service Management (ITSM) • ServiceNow ITSM Modules • Requirements Gathering & Process Mapping • Service Catalogue & Workflow Design • CMDB & ITSM Processes • Stakeholder Management • Testing & UAT Coordination • Governance & Reporting Preferred Skills • ServiceNow ITOM • ServiceNow ITAM / SAM • ServiceNow IRM / GRC • Agile Delivery Methodologies • Power BI Reporting • Organizational Change Management

Other Requirements

Certifications Mandatory • ServiceNow Certified System Administrator (CSA) Preferred • ServiceNow Certified Implementation Specialist (CIS) • ITIL v4 Foundation • PMP • PRINCE2 Foundation Soft Skills • Strong communication and facilitation skills • Excellent stakeholder management capabilities • Analytical and problem-solving mindset • Ability to bridge business and technical teams • Strong documentation and presentation skills
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.