Track Manager - Citrix Cloud
India
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Job Description
Track Manager - Citrix Cloud
Bengaluru, Karnataka

Job Summary

L3 Engineer is responsible for L3 level management of Azure Virtual Desktop Infra, Development, Citrix XenApp, XenDesktop, NetScaler, Ivanti User Workspace Manager, Windows Server, Incident tickets, Zabbix alerts, Queue Monitoring and Infra alerts. Engineer should be able to Perform and manage routine maintenance tasks on all Azure & Citrix services in accordance with best practice. Engineer should have good knowledge in scripting and should be able to automate reoccurring manual tasks. Engineer should be conducting and participating in continues improvement programs, Incident conf calls, Incident root cause analysis. He/She will be part of Oncall schedule which are rotational basis weekly.

Key Responsibilities

Design, Install, monitor, and provide support of all functions of Citrix Systems and required associated infrastructure.\r\n• Maintenance and advance troubleshooting of Citrix Virtual Apps and desktops, XenApp, XenDesktop, NetScaler, MCS, UPM, SF.\r\n• Advance Knowledge and hands-on experience of Citrix farm management, Session management, printer management, Application publishing/ decommissioning in Citrix farm, Log monitoring/maintenance.\r\n• Good knowledge on Windows Active Directory, Terminal Server (RDS), DNS, DHCP and Windows 10, 11, Windows server 2016, 2019,2022.\r\n• Perform regular Citrix server monitoring, health checks, maintenance to ensure the environment is stable and available for users.\r\n• Managing & Troubleshooting NetScaler Issue, Firmware upgrade, Certificate update & creating/managing Load balancing virtual servers.\r\n• Good exposure on VMware/Nutanix/Hyper-V/ XenServer hypervisors, functionality, and integration with Citrix Infra.\r\n• Evaluate, Manage, coordinate, implement Citrix environment deployments, upgrades, and patches on servers.\r\n• Manage P0, P1 and P2 tickets autonomously and provide quick solution to incidents.\r\n• Responsible for providing inputs and work on problem management to find root cause.\r\n• Good Understanding in User profile management, Ivanti products and services.\r\n• Experience in Citrix & Windows patch deployment.\r\n• Understanding and usage of SCCM tool for deployment.\r\n• Helping / Supporting L1/L2 team members to resolve user incidents and requests.\r\n• Work on Incidents, Requests, Problems and Change management.\r\n• Manage and make sure we archive SLAs.\r\n• Conduct CIP plans to improve infrastructure stability and reduce incidents.\r\n• Provide required inputs to stakeholders involved in case of critical incidents like outages.\r\n• Raise, plan, write steps to implement changes.\r\n• Ensure ITIL compliance for all incidents and service calls.\r\n• Ensure KPI compliance for all incidents and service calls.\r\n• Adhere to documented notification and escalation process.\r\n• Communicate to the customer while responding to a case and after resolution of the case.\r\n• Participate in regular reviews with the team leads.\r\n• Create and update documentation.\r\n• Good knowledge on supporting tools like SCOM, BEM, Zabbix, Director and other monitoring tools.\r\n• Administration of Ivanti User Workspace Manager.\r\n• Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations.\r\n• Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks.\r\nInvolved in Public Cloud VDI Topics and Public Cloud Published Apps, DevOps Role will be as below:\r\n• Code maintenance and evolution of infra as code.\r\n• Manage terraform code which integrates the different infrastructures for Crisis virtual Desktop or Crisis critical published app)\r\n• Make code and architecture evolutions (module enhancements, Azure behaviour change management, etc.)\r\n• Maintain modules parameters\r\n• Document code to allow its exploitation. (i.e., indication of how to specify the parameters…)\r\n• Implement automation (auto build of vms, power management)\r\n• To mid-term, develop a GUI to handle terraform parameter integration the easy way (as in mps or VDI creation tool for example)\r\n• Take functional topics and see how to address them (as code or other ways) example: logging\r\n\r\n

Skill Requirements

Citrix Virtual Apps and desktops, XenApp, XenDesktop, NetScaler, MCS, UPM, SF.

Other Requirements

VMware/Nutanix/Hyper-V/ XenServer hypervisors, functionality, and integration with Citrix Infra
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.