Track Manager - MDM Intune,Intune
India
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Job Description
Track Manager - MDM Intune,Intune
Chennai, Tamil Nadu

Job Summary

Intune, SCCM & SOTI (MDM) Subject Matter Expert (L3) The Intune, SCCM & SOTI (MDM) Subject Matter Expert (L3) is a senior technical authority responsible for end‑to‑end architecture, governance, and operational excellence of enterprise endpoint and device management platforms within a large‑scale global environment. The role provides expert‑level (L3) ownership and support for Microsoft Intune, SCCM (ConfigMgr), and SOTI MobiControl, covering modern workplace, co‑managed, and factory‑floor device landscapes. This position acts as the final escalation point for complex and high‑impact endpoint incidents, leading root cause analysis, remediation, and long‑term preventive improvements across Windows, iOS, and Android devices. The role defines and governs device provisioning, compliance, security hardening, application lifecycle management, and patching strategies, ensuring alignment with enterprise security policies, regulatory requirements, and operational standards. In addition to operational leadership, the L3 SME owns endpoint architecture design, automation, and service optimization initiatives, leveraging PowerShell, Graph APIs, analytics, and reporting to improve device reliability, security posture, and user experience. The role plays a critical advisory function for IT leadership and factory stakeholders, supporting large‑scale rollouts, upgrades, and transformations while mentoring L2 teams, approving SOPs, and driving continuous improvement across global endpoint management services.

Key Responsibilities

Job Responsibilities : • Managing Device compliance and configuration profiles in Intune. • End to end knowledge on Intune and Endpoint Manager Admin Centre Console. • Providing technical / architectural support and driving successful user adoption Technical experience with Microsoft 365 security (Windows Defender/Advanced Threat Protection, Security and Compliance Centre, EMS suite Maintain and update the Security Hardening parameters for installed On-Prem or Customer cloud tenant • Enforce MAM policies and procedures in the Intune environment. Mobile Application Management or MAM, Allow/block/quarantine access to blacklisted applications. • Application packaging via Intune App Wrapper, Application Deployment via Intune on Windows 11 Devices, Should have knowledge on VPP application management. • Provide support for publishing applications into the Company Portal catalog and help with the deployment of those applications. • Should have expertise on Application Deploy, Upgrades and Application removal on all major platforms. • Monitor for application compliance and configure auto enforcement policy to fix. • Provide a platform for Mobile device environment including coordination with third parties and other teams within client ecosystem as needed. • Distribute Software and apps over -the air on all platforms & OS. Enable employee self-activation of corporate and BYODs. • Knowledge of Systems Administration for Components installed in Customer environment like: Application Proxy Connector Knowledge of Enterprise Mobility Security features covered under Modern workplace offering’s Mobile device management Intune • Expertise on Windows Autopilot for Hybrid and Azure AD scenarios. • Experience on user driver, white glove Autopilot scenarios. • Advanced level knowledge on win32/MSI Apps deployment troubleshooting. • Knowledge on co-management workload scenarios. • Managing Windows 11 update rings via Intune. • Managing M365 pro plus client install and workloads. • Knowledge of Endpoint Analytics to assist with device/enterprise health. • Knowledge of Group policy Analytics to assist with migration of policies to Intune. • Knowledge of MS Graph to help automate/troubleshoot daily tasks. • Windows Administration: Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUS. • Knowledge of handling KIOSK PCs & their image management. • Good Knowledge of OSD via SCCM, MDT, WDS. Customizations in SCCM Task Sequence related to OSD. • SQL Reporting Skills • Should be well versed with certifying new hardware within environment and managing Hardware Drivers in SCCM for OSD Task Sequence • Hands on experience in PowerShell scripting for automating the tasks in Intune/SCCM. • Experience of OS migrations via SCCM. Subject-matter expert knowledge of Windows technologies. • Managing configuration items & baselines in Configuration Manager (SCCM). • Antivirus: Working knowledge of antivirus management tools, Virus definitions/signature update, etc. Knowledge about Virus, spam, Trojans, spyware, etc. Setup and Configuration. • Strong Knowledge of Windows 11 and Advanced OS level Troubleshooting. Person should be aware of new features that have been incorporated in Windows 11. • Designing and architecting SCCM infrastructure, including site hierarchy, boundaries

Skill Requirements

 Microsoft Intune – device compliance, configuration profiles, MDM/MAM, Autopilot • SCCM (ConfigMgr) – architecture, OSD, patching, application deployment, co management • SOTI MobiControl – Android Enterprise & factory device management • Endpoint Management – Windows, iOS, Android, BYOD, Kiosk devices • Application Management – Win32/MSI, mobile apps, app packaging & deployment • Windows OS Expertise – Windows 10/11 administration, troubleshooting, migrations • Security & Endpoint Protection – Defender, EMS, compliance & hardening policies • Automation & Scripting – PowerShell, Graph/API-based automation • Device Provisioning – Autopilot, ABM, VPP, Android Enterprise enrollment • Monitoring & Analytics – Endpoint Analytics, health reporting, compliance • Incident & Problem Management (L3) – RCA, escalations, complex troubleshooting • Enterprise Mobility Architecture – scalable, hybrid, co-managed environments

Other Requirements

Fluent English
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.