Track Manager - Active Directory Service Interfaces
Poland
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Job Description
Track Manager - Active Directory Service Interfaces
Aleksandrów Kujawski, Kujawsko-Pomorskie

Job Summary

This role oversees the management and optimization of on-premise Active Directory environments for large and complex projects, ensuring robust directory services operations. The individual drives process improvements, ensures adherence to client SLAs, and empowers technical teams by providing expert guidance and innovative solutions. They are accountable for maintaining service excellence, addressing escalated issues, and aligning directory management practices with organizational objectives.Support day-to-day aspects of the level 3 Migration calls of Active directory during business hours Meet the SLA and QOS level Regular update the knowledge base and documentation Designing and planning of AD, DNS, DHCP and Hyper V Migration and consolidation of Active directory Provide L3 level support on AD, Monitoring and Reporting Excellent skills on Windows 2016 and Windows 2019 designing & planning 

Key Responsibilities

1. Lead operations management by administering, optimizing, and troubleshooting On Premise Active Directory and Directory Services to ensure high availability and compliance with security standards.
2. Implement advanced directory services solutions using Active Directory tools (such as ADUC, GPMC, PowerShell) to address complex authentication, authorization, and group policy requirements.
3. Oversee and continuously improve directory services processes, including identity lifecycle management, access provisioning, and incident response, leveraging automation and best practices.
4. Ensure operational excellence by monitoring service performance, analyzing trends, and proactively resolving potential issues using monitoring and reporting tools (e.g., SCOM, Event Viewer).
5. Act as a technical point of escalation for complex Active Directory incidents, driving resolution and root cause analysis.
6. Mentor and guide the support team in advanced troubleshooting, process adherence, and the adoption of innovative solutions for directory services operations.
7. Collaborate with internal stakeholders to translate business and security requirements into robust directory services configurations and operational procedures.
8. Promote process innovation by evaluating emerging tools and technologies in directory services and recommending improvements to enhance operational efficiency and security posture.Support day-to-day aspects of the level 3 Migration calls of Active directory during business hours Meet the SLA and QOS level Regular update the knowledge base and documentation Designing and planning of AD, DNS, DHCP and Hyper V Migration and consolidation of Active directory Provide L3 level support on AD, Monitoring and Reporting Excellent skills on Windows 2016 and Windows 2019 designing & planning 

Skill Requirements

Support day-to-day aspects of the level 3 Migration calls of Active directory during business hours Meet the SLA and QOS level Regular update the knowledge base and documentation Designing and planning of AD, DNS, DHCP and Hyper V Migration and consolidation of Active directory Provide L3 level support on AD, Monitoring and Reporting Excellent skills on Windows 2016 and Windows 2019 designing & planning 1. Excellent Proficiency In Active Directory Management Tools (Aduc, Gpmc, Powershell Scripting, Adsi Edit).
2. Advanced Proficiency In Group Policy Design, Implementation, And Troubleshooting.
3. Expert Understanding Of Authentication Protocols (Kerberos, Ntlm) And Directory Security Best Practices.
4. Excellent Skills In Monitoring, Reporting, And Auditing Directory Services Environments.
5. Strong Leadership And Mentoring Abilities In Technical Teams.
6. Advanced Proficiency In Incident Management, Root Cause Analysis, And Process Optimization.

 

 

Other Requirements

Support day-to-day aspects of the level 3 Migration calls of Active directory during business hours Meet the SLA and QOS level Regular update the knowledge base and documentation Designing and planning of AD, DNS, DHCP and Hyper V Migration and consolidation of Active directory Provide L3 level support on AD, Monitoring and Reporting Excellent skills on Windows 2016 and Windows 2019 designing & planning 1. Microsoft Certified: Identity and Access Administrator Associate (optional but valuable)
2. Microsoft Certified: Windows Server Hybrid Administrator Associate (optional but valuable

 

 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.