Track Manager - Avaya (Telecommunications)
India
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Job Description
Track Manager - Avaya (Telecommunications)
Lucknow, Uttar Pradesh

Job Summary

10-20+ years of Voice and/or VoIP technical support experience.

Key Responsibilities

Deep understanding on how different Voice solutions are integrated. Have good understanding on products like Retail VoIP, Enhanced domestic and International Toll-free services, XO VoIP, Webex Calling, VoIP MACD

Skill Requirements

Network Voice / Voice Protocols ISDN/ ANALOG Network Voice / Voice Protocols SIP

Other Requirements

 Troubleshoot issues related to quality, completion, routing, interoperability and connectivity across local, long distance, and IP networks.

\\\\\\"Candidates need to have… \\\\r\\\\n \\\\r\\\\n\\\\r\\\\n10-20+ years of Voice and/or VoIP technical support experience. \\\\r\\\\n\\\\r\\\\nDeep understanding on how different Voice solutions are integrated. Have good understanding on products like Retail VoIP, Enhanced domestic and International Toll-free services, XO VoIP, Webex Calling, VoIP MACD \\\\r\\\\n\\\\r\\\\nUnderstanding of how enterprise collaboration platforms (Cisco Webex, MS Teams, Genesys, Global conferencing etc), Global IP connect interact with VoIP/ IP Toll free, PSTN and VoIP PIP cloud network works and core network configurations (VPN, VRF, VLAN, and IP Centrex) understanding. \\\\r\\\\n\\\\r\\\\nHave good understanding and knowledge on IP Trunking , IP Integrated Access, IPTF Terminations, TDM Voice products, SBC. \\\\r\\\\n\\\\r\\\\nUnderstanding on MPLS deployments connecting to PSTN and understanding on major components like PIP & IDA SBC, BSAS/BSNS, NS/RS, Sonus DSCIP, CS2K, C20/G9, OCCAS, Sonus NBS gateway. \\\\r\\\\n\\\\r\\\\nGood understanding on VoIP call flows like Inbound Call path, Inbound Call path with SIP ladder, Registered User Inbound & Outbound Call Flow, IP Integrated Access (IPIA) Key – Outbound & Inbound Call flow, IP Trunking (Enterprise Trunk) inbound & Outbound Call flow, Basic IP Toll Free Call Flow, IPIVR Toll Free Call Flow, Basic Inbound local Origination..etc. \\\\r\\\\n\\\\r\\\\nAbility to troubleshoot complex issues. \\\\r\\\\n\\\\r\\\\nStrong communication skills and ability to interact with different types of customers/stakeholders \\\\r\\\\n\\\\r\\\\nKnowledge of 911 services, knowledge of all order entry and provisioning systems. \\\\r\\\\n\\\\r\\\\nKnowledge of network standard analyzers such as Wireshark and SIP ladder diagrams, SS7. \\\\r\\\\n\\\\r\\\\nAbility to prioritize and multi-task independently. \\\\r\\\\n\\\\r\\\\nLeverage expert network support to handle major enterprise outages and catch potential service threats. \\\\r\\\\n\\\\r\\\\n \\\\r\\\\n\\\\r\\\\nCandidate will be doing … \\\\r\\\\n\\\\r\\\\nResponsible for end-to-end trouble isolation and repair for customers voice products experiencing complex issues across CPE, LAN, WAN, firewall, PSTN, and VoIP networks. \\\\r\\\\n\\\\r\\\\nTroubleshoot issues related to quality, completion, routing, interoperability and connectivity across local, long distance, and IP networks. \\\\r\\\\n\\\\r\\\\nTroubleshoot different layers in the OSI model. Understand and leverage network topologies and workflows. \\\\r\\\\n\\\\r\\\\nWork with SS7 signaling and strong foundations of SIP/RTP messaging and call flows. \\\\r\\\\n\\\\r\\\\nEngage with general router functionality such as router configurations, troubleshooting commands, etc. \\\\r\\\\n\\\\r\\\\nKeep up-to-date with technology changes and continually expand knowledge and skill sets. \\\\r\\\\n\\\\r\\\\n \\\\\\\"\\\\r\\\\n 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.