Track Manager - Azure & Cloud Security, Palo Alto Firewall
India
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Job Description
Track Manager - Azure & Cloud Security, Palo Alto Firewall
Pune, Maharashtra

Job Summary

The Cloud Operations Center Engineer (Mid‑Level) is responsible for stable, secure, and efficient operations of Wacker’s cloud platforms across a multi‑cloud environment.\r\nThe role focuses on L2/L3 operational support, platform reliability, automation enablement, and continuous optimization, ensuring cloud services meet SLA, security, and performance expectations.

Key Responsibilities

Cloud Operations & Service Stability\r\n\r\nOperate and support cloud platforms (e.g., Microsoft Azure, Azure China/21Vianet, Oracle OCI – as applicable to Wacker scope).\r\nEnsure availability, performance, and reliability of cloud services through proactive monitoring and operational controls.\r\nSupport BAU cloud operations aligned with agreed SLAs and governance standards.\r\n\r\nIncident, Problem & Change Management\r\n\r\nHandle L2/L3 cloud incidents and service requests, including troubleshooting of compute, storage, networking, and platform services.\r\nParticipate in major incident management, root cause analysis, and corrective action implementation.\r\nExecute and support cloud change activities (patching, configuration changes, upgrades) following approved change processes.\r\n\r\nAutomation & Operational Efficiency\r\n\r\nSupport and enhance infrastructure automation using tools such as Terraform, Ansible, or native cloud automation services.\r\nIdentify opportunities to reduce manual effort and improve operational efficiency through automation and standardization.\r\nCollaborate with DevOps and platform teams to align operational practices.\r\n\r\nSecurity, Governance & Compliance\r\n\r\nEnsure cloud operations adhere to Wacker security, compliance, and governance policies.\r\nSupport access management, logging, monitoring, and audit requirements for cloud services.\r\nMaintain operational documentation, runbooks, and evidence for audits and reviews.\r\n\r\nCollaboration & Continuous Improvement\r\n\r\nWork closely with application teams, database teams, network, security, and ITSM functions to resolve cross‑tower issues.\r\nContribute to cloud service optimization, cost awareness, and capacity planning discussions.\r\nMentor junior cloud engineers and support knowledge transfer within the GCC.

Skill Requirements

5+ years of experience in cloud infrastructure operations or platform support roles.\r\nHands‑on experience with Microsoft Azure and/or Oracle OCI (multi‑cloud exposure preferred).\r\nSolid understanding of cloud networking, security basics, monitoring, and cost management.\r\nExperience with automation / IaC tools (Terraform, Ansible, ARM, etc.).\r\nFamiliarity with ITIL processes and ITSM tools (e.g., ServiceNow).\r\nAbility to operate in on‑call or shift‑based models if required. 

Other Requirements

No
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.