Track Manager - Cisco Application Centric Infrastructure (ACI)
Brazil
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Job Description
Track Manager - Cisco Application Centric Infrastructure (ACI)
Sao Paulo, São Paulo

Job Summary

The L3 Network Automation Engineer is responsible for designing, developing, and operating scalable network automation solutions across enterprise environments. The role focuses on transforming manual network operations into automated, policy-driven workflows, improving reliability, speed, and compliance. The engineer works closely with Network Operations, Engineering, and ITSM teams to deliver automation aligned with incident, change, and provisioning workflows.Design and implement network automation workflows for provisioning, configuration, incident resolution, and change execution [HCL_Automa...r_iTential | Word] Develop reusable automation modules, templates, and libraries to standardize operations [HCL_Automa...r_iTential | Word] Integrate automation platforms with ITSM tools (ServiceNow) for ticket-driven execution and orchestration [HCL_Automa...r_iTential | Word] Build and maintain CI/CD pipelines, version control, and code governance using Git/Bitbucket [HCL_Automa...r_iTential | Word] Lead L3 troubleshooting and root cause analysis (RCA) for automation and network issues [Network Security L3 | Word] Translate network runbooks into automated workflows ensuring compliance and audit readiness [HCL_Automa...r_iTential | Word] Implement validation, rollback, and testing mechanisms for safe automation deployments [HCL_Automa...r_iTential | Word] Collaborate with network SMEs to automate LAN, WAN, SD-WAN, and security operations Ensure SLA adherence and support a global follow-the-sun model [Network Security L3 | Word] Mentor L2 engineers and provide technical leadership in automation practices

Key Responsibilities

Design and implement network automation workflows for provisioning, configuration, incident resolution, and change execution [HCL_Automa...r_iTential | Word] Develop reusable automation modules, templates, and libraries to standardize operations [HCL_Automa...r_iTential | Word] Integrate automation platforms with ITSM tools (ServiceNow) for ticket-driven execution and orchestration [HCL_Automa...r_iTential | Word] Build and maintain CI/CD pipelines, version control, and code governance using Git/Bitbucket [HCL_Automa...r_iTential | Word] Lead L3 troubleshooting and root cause analysis (RCA) for automation and network issues [Network Security L3 | Word] Translate network runbooks into automated workflows ensuring compliance and audit readiness [HCL_Automa...r_iTential | Word] Implement validation, rollback, and testing mechanisms for safe automation deployments [HCL_Automa...r_iTential | Word] Collaborate with network SMEs to automate LAN, WAN, SD-WAN, and security operations Ensure SLA adherence and support a global follow-the-sun model [Network Security L3 | Word] Mentor L2 engineers and provide technical leadership in automation practices

Skill Requirements

Core Technical Skills Automation & Development Python / Go / Node.js scripting Ansible, Terraform, or similar automation tools REST APIs, JSON/YAML integrations CI/CD pipelines (Jenkins, Git, Bitbucket) [We are loo...CI/CD, Res | Viva Engage] Network Automation Platforms iTential or equivalent orchestration platforms [HCL_Automa...r_iTential | Word] Cisco ecosystem tools (vManage, FMC, ISE, Meraki, etc.) [RE: Demand...vices, INC | Outlook] Networking Fundamentals Strong expertise in LAN/WAN, MPLS, SD-WAN, Routing & Switching [Immediate...Level 3) | Viva Engage] Protocols: BGP, OSPF, EIGRP Network security: Firewalls, VPNs, Load balancing [Urgent : R...alore Only | Outlook] Tools & Ecosystem ServiceNow (Incident / Change / Problem automation) [HCL_Automa...r_iTential | Word] Monitoring & observability tools (Splunk, ThousandEyes, etc.) [HCL_Tools_Lead_L3 | Word] Source control and code review tools Qualifications Bachelor’s degree in Engineering / Computer Science 8+ years experience in enterprise network environments [Network Security L3 | Word] Hands-on experience in automation-driven network operations Certifications preferred: CCNP / CCIE Automation / DevOps certifications Key Competencies Strong problem-solving and troubleshooting skills Automation-first mindset Ability to work in global, SLA-driven environments [Network Security L3 | Word] Stakeholder management and cross-team collaboration Mentorship and technical leadership Good to Have Cloud networking (AWS / Azure) SDN / Intent-based networking exposure AI/ML-driven automation exposure (optional) Outcome Expectations Reduction in manual network tasks Faster incident resolution through automation Improved compliance and audit readiness Increased network reliability and scalability

Other Requirements

Core Technical Skills Automation & Development Python / Go / Node.js scripting Ansible, Terraform, or similar automation tools REST APIs, JSON/YAML integrations CI/CD pipelines (Jenkins, Git, Bitbucket) [We are loo...CI/CD, Res | Viva Engage] Network Automation Platforms iTential or equivalent orchestration platforms [HCL_Automa...r_iTential | Word] Cisco ecosystem tools (vManage, FMC, ISE, Meraki, etc.) [RE: Demand...vices, INC | Outlook] Networking Fundamentals Strong expertise in LAN/WAN, MPLS, SD-WAN, Routing & Switching [Immediate...Level 3) | Viva Engage] Protocols: BGP, OSPF, EIGRP Network security: Firewalls, VPNs, Load balancing [Urgent : R...alore Only | Outlook] Tools & Ecosystem ServiceNow (Incident / Change / Problem automation) [HCL_Automa...r_iTential | Word] Monitoring & observability tools (Splunk, ThousandEyes, etc.) [HCL_Tools_Lead_L3 | Word] Source control and code review tools Qualifications Bachelor’s degree in Engineering / Computer Science 8+ years experience in enterprise network environments [Network Security L3 | Word] Hands-on experience in automation-driven network operations Certifications preferred: CCNP / CCIE Automation / DevOps certifications Key Competencies Strong problem-solving and troubleshooting skills Automation-first mindset Ability to work in global, SLA-driven environments [Network Security L3 | Word] Stakeholder management and cross-team collaboration Mentorship and technical leadership Good to Have Cloud networking (AWS / Azure) SDN / Intent-based networking exposure AI/ML-driven automation exposure (optional) Outcome Expectations Reduction in manual network tasks Faster incident resolution through automation Improved compliance and audit readiness Increased network reliability and scalability
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.