Job Summary

This role is responsible for leading advanced technical operations and support for critical backbone network infrastructures, ensuring operational excellence, SLA adherence, and continuous process optimization. The individual leverages deep expertise in network advanced services to resolve complex incidents, drive service improvements, and empower teams to deliver high-impact results for enterprise clients.

Key Responsibilities

1. Lead network operations management by leveraging advanced Backbone TAC Services and Network Advanced Services tools to ensure operational efficiency and SLA adherence for complex projects.
2. Utilize network monitoring and diagnostic platforms such as Cisco Prime, Juniper Networks, and SolarWinds to proactively identify, troubleshoot, and resolve critical backbone infrastructure issues.
3. Drive process optimization by implementing ITIL-based service management practices and automating recurring tasks through scripting and orchestration tools.
4. Mentor and guide technical support teams in advanced troubleshooting, knowledge sharing, and best practices adoption to enhance problem-solving capabilities.
5. Interface with clients to interpret technical requirements, translating them into actionable support strategies using backbone network expertise and ensuring client expectations are consistently exceeded.
6. Champion continuous improvement initiatives by introducing innovative solutions and process improvements using analytics and emerging technologies within backbone operations.
7. Ensure comprehensive incident, change, and problem management through platforms such as ServiceNow, maintaining robust reporting and transparent communication with stakeholders.

Skill Requirements

1. Excellent Command Of Network Monitoring And Management Tools (E.G., Cisco Prime, Juniper Networks, Solarwinds).
2. Advanced Proficiency In ItilBased Service Management And Process Optimization.
3. Strong Leadership In Team Management, Mentoring, And Technical Escalation Within Network Operations.
4. Excellent Analytical And ProblemSolving Skills In Complex Network Environments.
5. Solid Understanding Of Automation And Scripting For Network Operations (Python, Ansible, Or Equivalent).
6. Advanced Communication Skills For Client Interaction And Stakeholder Reporting.

Other Requirements

1. CCNP Service Provider or CCIE (Service Provider) certification optional but valuable.
2. ITIL Expert certification optional but valuable