Track Manager - Citrix Cloud
India
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Job Description
Track Manager - Citrix Cloud
Chennai, Tamil Nadu

Job Summary

•    Deep knowledge on Citrix XenApp and XenDesktop 7.X with Migration knowledge from On-Prem to Citrix Cloud
•    Strong Knowledge on Citrix Cloud Environment like Daas, Secure Private access, Cloud Connector, Multi-factor Authentication, Workspace URL and FAS.
•    Strong Knowledge on Citrix PVS Environment, Upgrade, Migrate, Gold Image Image Process, Versioning, DB Setup for PVS and Core Troubleshooting Knowledge on PVS.
•    Strong Knowledge on MCS with Citrix Cloud
•    Excellent knowledge on Dev,Test,pre-production and Production environment and best practices.
•    Deep Knowledge on Citrix On-Premises WEM and Cloud WEM
•    Strong Knowledge on Fslogix and its Concepts with Good Troubleshooting Skills.
•    Good Knowledge on App-V, Citrix Storefront and Citrix UPM.
•    Provide day to day Citrix NetScaler technology directions, support and application guidance for proper load balancing.
•    Install, Configure and Manage Citrix NetScaler.
•    Troubleshoot and resolve escalated issues related to NetScaler.
•    Coordinate with OEM and vendor for any issue.
•    Responsible for upgrading firmware of NetScaler devices as per Citrix recommendation.
•    Create NetScaler resource utilization report and share/discuss with team and management.
•    Implement best practices.
•    Monitor all NetScaler devices.
•    Create/Amend/Edit/Delete Custom Configuration related to virtual server, certificate, Policy settings, etc.
•    Configure EPA and device restriction policies
•    Should have knowledge on Microsoft GPO, SSL Certificate Installation and Working flow, VMware VC, ESXI, Datastore & Networking
•    Deep knowledge on Windows Server and Client Operating Systems like Windows server 2019,2022, 2012 and 2008, Windows 10, Windows 11
•    Should have knowledge on Dell Wyse Manager and Thin Clients.
•    Strong knowledge on ITIL Process for Incidents and Change Management.
•    Should have knowledge on Service-now Tool, PowerShell Scripting
•    KB preparation and review, Knowledge sharing & documentation
•    Root cause analysis / Problem Management + Capacity / Architectural
•    Good written and oral communication skills, detail-oriented approach to problem solving.

Key Responsibilities

1. Drive operational excellence by utilizing Citrix Cloud management tools and automation frameworks to optimize virtual workplace environments, ensuring high availability and performance. 2. Oversee incident, problem, and change management processes within Citrix Cloud, applying expert troubleshooting and root cause analysis to resolve critical issues and minimize downtime. 3. Lead, mentor, and empower support teams by providing expert guidance on Citrix Cloud administration, fostering knowledge sharing and professional growth within the team. 4. Collaborate with internal stakeholders to align Citrix Cloud operations with business objectives, leveraging advanced analytics and monitoring tools to deliver actionable insights and service improvements. 5. Implement continuous improvement initiatives using Citrix Cloud best practices, introducing innovative solutions and automation to enhance operational efficiency and client satisfaction. 6. Ensure compliance with security standards and client SLAs by enforcing Citrix Cloud access controls, auditing policies, and managing risk across all operational activities. 7. Engage directly with clients to understand evolving needs, proactively deliver tailored Citrix Cloud solutions, and ensure transparent communication of operational goals and achievements.   Deep knowledge on Citrix XenApp and XenDesktop 7.X with Migration knowledge from On-Prem to Citrix Cloud    Deep knowledge on Citrix XenApp and XenDesktop 7.X with Migration knowledge from On-Prem to Citrix Cloud •    Strong Knowledge on Citrix Cloud Environment like Daas, Secure Private access, Cloud Connector, Multi-factor Authentication, Workspace URL and FAS. •    Strong Knowledge on Citrix PVS Environment, Upgrade, Migrate, Gold Image Image Process, Versioning, DB Setup for PVS and Core Troubleshooting Knowledge on PVS. •    Strong Knowledge on MCS with Citrix Cloud •    Excellent knowledge on Dev,Test,pre-production and Production environment and best practices. •    Deep Knowledge on Citrix On-Premises WEM and Cloud WEM •    Strong Knowledge on Fslogix and its Concepts with Good Troubleshooting Skills. •    Good Knowledge on App-V, Citrix Storefront and Citrix UPM. •    Provide day to day Citrix NetScaler technology directions, support and application guidance for proper load balancing. •    Install, Configure and Manage Citrix NetScaler. •    Troubleshoot and resolve escalated issues related to NetScaler. •    Coordinate with OEM and vendor for any issue. •    Responsible for upgrading firmware of NetScaler devices as per Citrix recommendation. •    Create NetScaler resource utilization report and share/discuss with team and management. •    Implement best practices. •    Monitor all NetScaler devices. •    Create/Amend/Edit/Delete Custom Configuration related to virtual server, certificate, Policy settings, etc. •    Configure EPA and device restriction policies •    Should have knowledge on Microsoft GPO, SSL Certificate Installation and Working flow, VMware VC, ESXI, Datastore & Networking •    Deep knowledge on Windows Server and Client Operating Systems like Windows server 2019,2022, 2012 and 2008, Windows 10, Windows 11 •    Should have knowledge on Dell Wyse Manager and Thin Clients. •    Strong knowledge on ITIL Process for Incidents and Change Management. •    Should have knowledge on Service-now Tool, PowerShell Scripting •    KB preparation and review, Knowledge sharing & documentation •    Root cause analysis / Problem Managem

Skill Requirements

1. Excellent Knowledge Of Workplace Virtualization Concepts, Including Virtual Desktop Infrastructure (Vdi) And Application Virtualization.
2. Advanced Skills In Citrix Workspace, Citrix Virtual Apps And Desktops, And Citrix Cloud Connector Management.
3. Solid Understanding Of Cloud Infrastructure Platforms (Azure, Aws) As They Relate To Citrix Cloud Integration.
4. Proficiency In Automation And Orchestration Tools Relevant To Citrix Cloud Environments (E.G., Powershell, Citrix Studio).
5. Excellent ProblemSolving, Analytical, And Communication Skills.
6. Strong Leadership And Mentoring Capabilities Within Technical Teams.

Other Requirements

1. Citrix Certified Expert � Virtualization (CCEV) certification is highly recommended.
2. Microsoft Azure Administrator Associate or AWS Certified SysOps Administrator (optional but valuable)

3. Citrix XenApp
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.