Track Manager - Citrix Cloud
India
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Job Description
Track Manager - Citrix Cloud
Bengaluru, Karnataka

Job Summary

Role / Job Summary – Ø Global Delivery: Ensure to increase focus and involvement on global delivery. Build network and relationship with all stakeholders, improve delivery, implement better utilization tracking, KM, governance, reporting, automation etc. Ø Identify and address the gaps and Quality issues Ø Collaboration: Working collaboratively with all support functions and build relations/better together working. Ø Innovation: Focus on process and technical innovation Ø Risk Management & Compliance: Ensure & Improve effectiveness and comprehensiveness (cover all risks) on PS Controls, audit findings actions closure, improve BCM readiness jointly with other teams. Ø Make sure that no escalations reaches management. Ø Point of contact on ownership topics Ø Be the first one to be aware of any production issue and host/provide directions to quickly restore the service. Ø Ensure ITIL compliance for all incidents and service calls Ø Ensure KPI compliance for all incidents and service calls Ø Manage and make sure we archive SLAs. Ø Conduct CIP plans to improve infrastructure stability and reduce incidents. Ø Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations Ø Manage P0, P1 and P2 tickets autonomously and provide quick solution to incidents. Ø Responsible for providing inputs and work on problem management to find root cause. Ø Good Understanding in User profile management, Ivanti products and services. Ø Experience in Citrix & Windows patch deployment. Ø Design, Install, monitor, and provide support of all functions of Citrix Systems and required associated infrastructure. Ø Advance Knowledge and hands-on experience of Citrix farm management, Session management, printer management, Application publishing/ decommissioning in Citrix farm, Log monitoring/maintenance. Ø Strong process & change management capabilities Ø Effective interpersonal skills Ø High achievement and results orientation focus Ø Strong stake-holder engagement & influencing skills Ø Excellent verbal, written & presentation skills. Ø Ability to mentor & groom Ø Self-starter & self-motivated with the ability to work independently and with a team of peers Ø Demonstrated ability in managing time and resources to ensure that the optimum level of efficiency and output is achieved. Ø Demonstrate ability to prioritize tasks and work under pressure Provide accounts with consulting on enhancing functionalities, capacity, performance, stability and availability of the existing environments Ø Participate and contribute actively on Technical Audit related topics whenever and wherever necessary. Ø Produce Documentation related to technical or SOP for all new and transition activities for smoother integration o Proactive o Taking Ownership of incidents o Ensure communication at Appropriate Level regarding Incidents or Projects progression o Self driven o Strong Technical competency for design, Build and Run (PowerShell, XenApp, XenDesktop, NetScaler, Ivanti UWM, Windows2xxx, AVD, Azure, Nutanix, Security, Vmware, Design and Build, Intune and SCCM ) o Ability to design solutions and Optimize o Focus on global tasks and be ready for the EPI role o Focus on Capacity mgmt. and drive the topic as accountability topic o Able to Produce design and architectural documents o Ability to develop/coding for automation and optimization o Audit Mgmt & BCP Tests Ø Lead the design and technical implementation of the product/project. Ø Accountable for technical deliverables. Ø Contribute to automation and innovation. Ø Mentor and guide the team. Ø Define coding standards for the entire technology stack. Ø Contribu

Key Responsibilities

Global Delivery: Ensure to increase focus and involvement on global delivery. Build network and relationship with all stakeholders, improve delivery, implement better utilization tracking, KM, governance, reporting, automation etc. Ø Identify and address the gaps and Quality issues Ø Collaboration: Working collaboratively with all support functions and build relations/better together working. Ø Innovation: Focus on process and technical innovation Ø Risk Management & Compliance: Ensure & Improve effectiveness and comprehensiveness (cover all risks) on PS Controls, audit findings actions closure, improve BCM readiness jointly with other teams. Ø Make sure that no escalations reaches management. Ø Point of contact on ownership topics

Skill Requirements

Ø Design Build and Run (Automation on Powershell and API) Ø Strong Knowledge and Skills on Ivanti UWM, Citrix CAVD (all versions), VMware, Netscaler (MPX, VPX & SDX), Nutanix, AD and Object mgmt & GPO Ø Windows Operating system (All Client and server OS versions) Ø Azure Virtual Desktop Ø Proven knowledge/experience in agile and waterfall methodologies. Ø Demonstrated strong domain and technical knowledge. Ø Excellent analytical and problem-solving skills. Ø Self-driven and proven ability to work well with cross-functional teams. Ø Excellent communication, negotiation and presentation skills. Ø Exposure to various Operating Systems and proven expertise in scripting. Ø Ability to think critically and expertise of implementing a large scale global project Good to have skills / Experience – Ø Project Management and Project Driving skills Ø Network Intermediate skills Ø Microsoft Office 365 Ø Intune & SCCM Ø Azure Administration Ø Basics of Cloud Computing Architecture BEM and Zabbix Monitoring tools



Other Requirements

Ø Global Delivery: Ensure to increase focus and involvement on global delivery. Build network and relationship with all stakeholders, improve delivery, implement better utilization tracking, KM, governance, reporting, automation etc. Ø Identify and address the gaps and Quality issues Ø Collaboration: Working collaboratively with all support functions and build relations/better together working. Ø Innovation: Focus on process and technical innovation Ø Risk Management & Compliance: Ensure & Improve effectiveness and comprehensiveness (cover all risks) on PS Controls, audit findings actions closure, improve BCM readiness jointly with other teams. Ø Make sure that no escalations reaches management. Ø Point of contact on ownership topics Ø Be the first one to be aware of any production issue and host/provide directions to quickly restore the service. Ø Ensure ITIL compliance for all incidents and service calls Ø Ensure KPI compliance for all incidents and service calls
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.