Track Manager - Cortex XSIAM ,Cortex A, ADEM
India
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Job Description
Track Manager - Cortex XSIAM ,Cortex A, ADEM

Job Summary

This role oversees and optimizes security operations using Palo Alto XSIAM and related technologies, driving continuous process improvement and ensuring the operational excellence of large-scale support projects. The position is accountable for aligning service delivery with client commitments, fostering technical innovation, and empowering teams to achieve organizational objectives.

Key Responsibilities

1. Lead security operations by leveraging Palo Alto XSIAM and Cortex to monitor, detect, and respond to advanced threats, ensuring high service availability and compliance with client SLAs.
2. Optimize digital experience monitoring using Palo Alto ADEM, proactively identifying performance issues and implementing improvements to enhance end-user satisfaction.
3. Drive continuous improvement initiatives by analyzing security operations data within Palo Alto platforms, recommending process enhancements, and integrating automation for efficiency gains.
4. Mentor and guide the support team in the effective use of Palo Alto XSIAM and Cortex tools, promoting best practices and advanced troubleshooting methodologies.
5. Oversee incident management and escalation processes, utilizing Palo Alto technologies to ensure timely resolution and transparent communication with clients.
6. Collaborate within the team to introduce innovative solutions using Palo Alto product suite, aligning operational strategies with organizational and client goals.

Skill Requirements

1. Excellent Knowledge Of Siem, Soar, And Digital Experience Monitoring Within Palo Alto Environments.
2. Advanced Skills In Incident Detection, Response, And Escalation Using Palo Alto Security Tools.
3. Strong Ability To Analyze Operational Data And Drive Process Improvements Through Automation And Innovation.
4. Excellent Communication And Leadership Skills For Mentoring Teams And Managing Critical Operations.

Other Requirements

1. Palo Alto Networks Certified Security Automation Engineer (PCSAE) certification is highly recommended.
2. Palo Alto Networks Certified Network Security Engineer (PCNSE) certification is optional but valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.