Track Manager - Desk Side Services, AMT Asset Management Software
India
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Job Description
Track Manager - Desk Side Services, AMT Asset Management Software
Patna, Bihar

Job Summary

 Minimum 8-10 years helpdesk experience in a technical support role\r\n Experience as a support Team Lead preferred\r\n Mandatory support experience in all Windows client support, O365, Remote Access, client networking, Printing, MDM & VDI solutions, Active Directory \r\n Support experience in Linux, Jamf is desired\r\n Clear communications in English – both written and verbal, good decision making, strong analytical skills, strong organizational skills\r\n Certification in Microsoft technology and certification & working experience of ITIL processes desired \r\n

Key Responsibilities

Team Management, KPI/SLA attainment, be the SPOC for customer for SD operations, escalation management

Skill Requirements

Excellent communication skills, Good understanding of IT-SD Operations, people management skills

Other Requirements

Experience in working for an enterprise global IT-SD
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.