Track Manager - Desk Side Services, AMT Asset Management Software
India
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Job Description
Track Manager - Desk Side Services, AMT Asset Management Software
Pune, Maharashtra

Job Summary

Lead on-site and remote technical teams to resolve hardware, software, and end-user computing issues while meeting service level agreements (SLAs).Hire, train, mentor, and evaluate deskside support technicians.Track metrics, manage ticket queues, and ensure compliance with response and resolution SLAs.Manage remote office engineer dispatchOversee hardware inventory, software licensing, and coordination with third-party vendorsHandle critical user escalations and resolve high-tension technical conflicts professionally.

Key Responsibilities

Lead on-site and remote technical teams to resolve hardware, software, and end-user computing issues while meeting service level agreements (SLAs).Hire, train, mentor, and evaluate deskside support technicians.Track metrics, manage ticket queues, and ensure compliance with response and resolution SLAs.Manage remote office engineer dispatchOversee hardware inventory, software licensing, and coordination with third-party vendorsHandle critical user escalations and resolve high-tension technical conflicts professionally.

Skill Requirements

Lead on-site and remote technical teams to resolve hardware, software, and end-user computing issues while meeting service level agreements (SLAs).Hire, train, mentor, and evaluate deskside support technicians.Track metrics, manage ticket queues, and ensure compliance with response and resolution SLAs.Manage remote office engineer dispatchOversee hardware inventory, software licensing, and coordination with third-party vendorsHandle critical user escalations and resolve high-tension technical conflicts professionally.

Other Requirements

Lead on-site and remote technical teams to resolve hardware, software, and end-user computing issues while meeting service level agreements (SLAs).Hire, train, mentor, and evaluate deskside support technicians.Track metrics, manage ticket queues, and ensure compliance with response and resolution SLAs.Manage remote office engineer dispatchOversee hardware inventory, software licensing, and coordination with third-party vendorsHandle critical user escalations and resolve high-tension technical conflicts professionally.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.