Job Summary
Key Responsibilities • Manage and support IBM AS400 (IBM i) systems in a production environment. • Handle incident, problem, and ticket management activities, ensuring adherence to SLA commitments. • Troubleshoot and resolve AS400-related application, hardware, software, and system issues. • Monitor, administer, and perform synchronization activities using replication tools such as MIMIX. • Perform system performance tuning, workload management, and capacity monitoring. • Administer and support BRMS (Backup Recovery and Media Services), HMC (Hardware Management Console), LPAR (Logical Partitioning), and enterprise job scheduling tools such as Robot Scheduler. • Coordinate with internal teams, client stakeholders, and third-party vendors for issue resolution and system maintenance. • Execute backup, recovery, patching, and routine administrative activities to ensure system availability and stability. • Provide support during planned maintenance, production incidents, and disaster recovery activities. • Participate in a 24x7 support model, including on-call and weekend support as required.
Key Responsibilities
Key Responsibilities • Manage and support IBM AS400 (IBM i) systems in a production environment. • Handle incident, problem, and ticket management activities, ensuring adherence to SLA commitments. • Troubleshoot and resolve AS400-related application, hardware, software, and system issues. • Monitor, administer, and perform synchronization activities using replication tools such as MIMIX. • Perform system performance tuning, workload management, and capacity monitoring. • Administer and support BRMS (Backup Recovery and Media Services), HMC (Hardware Management Console), LPAR (Logical Partitioning), and enterprise job scheduling tools such as Robot Scheduler. • Coordinate with internal teams, client stakeholders, and third-party vendors for issue resolution and system maintenance. • Execute backup, recovery, patching, and routine administrative activities to ensure system availability and stability. • Provide support during planned maintenance, production incidents, and disaster recovery activities. • Participate in a 24x7 support model, including on-call and weekend support as required.
Skill Requirements
10–15 years of hands-on experience in AS400/IBM i administration. • Strong understanding of Incident Management and Service Management processes. • Experience with MIMIX replication monitoring and support. • Good knowledge of BRMS, HMC, LPAR, and job scheduling tools. • Ability to diagnose and resolve complex infrastructure and application-related issues. • Excellent communication and interpersonal skills with the ability to work directly with customer stakeholders. • Experience supporting global clients, preferably US-based customers, in an onsite environment.
Other Requirements
Key Responsibilities • Manage and support IBM AS400 (IBM i) systems in a production environment. • Handle incident, problem, and ticket management activities, ensuring adherence to SLA commitments. • Troubleshoot and resolve AS400-related application, hardware, software, and system issues. • Monitor, administer, and perform synchronization activities using replication tools such as MIMIX. • Perform system performance tuning, workload management, and capacity monitoring. • Administer and support BRMS (Backup Recovery and Media Services), HMC (Hardware Management Console), LPAR (Logical Partitioning), and enterprise job scheduling tools such as Robot Scheduler. • Coordinate with internal teams, client stakeholders, and third-party vendors for issue resolution and system maintenance. • Execute backup, recovery, patching, and routine administrative activities to ensure system availability and stability. • Provide support during planned maintenance, production incidents, and disaster recovery activities. • Participate in a 24x7 support model, including on-call and weekend support as required. 10–15 years of hands-on experience in AS400/IBM i administration. • Strong understanding of Incident Management and Service Management processes. • Experience with MIMIX replication monitoring and support. • Good knowledge of BRMS, HMC, LPAR, and job scheduling tools. • Ability to diagnose and resolve complex infrastructure and application-related issues. • Excellent communication and interpersonal skills with the ability to work directly with customer stakeholders. • Experience supporting global clients, preferably US-based customers, in an onsite environment.