Job Summary

This role is accountable for overseeing the operations and support of IBM Security Identity Manager (ISIM) and IBM Tivoli Network Management Systems (NMS) in complex, large-scale environments. The position drives continuous service improvement, ensures adherence to client SLAs, and empowers teams through technical leadership and operational excellence, directly impacting the organization’s ability to deliver secure, reliable, and innovative identity management solutions.

Key Responsibilities

1. Lead operational management and optimization of identity lifecycle processes by administering and configuring IBM Security Identity Manager (ISIM) and IBM Tivoli NMS, ensuring compliance with client SLAs and organizational standards.
2. Utilize advanced expertise in ISIM and Tivoli NMS tools to resolve complex incidents, analyze root causes, and implement sustainable solutions for service continuity and performance improvement.
3. Oversee and mentor support teams in the deployment, maintenance, and troubleshooting of identity management systems, fostering technical excellence and transparent communication of project goals.
4. Drive continuous process improvement by assessing existing ISIM and Tivoli NMS workflows, recommending and implementing automation or optimization initiatives to enhance efficiency and reporting accuracy.
5. Engage with client stakeholders to gather requirements, translate operational needs into technical solutions using ISIM and Tivoli NMS, and ensure team deliverables consistently meet or exceed expectations.
6. Champion the adoption of best practices and innovative approaches in identity and network management, contributing to organizational growth and operational agility.

Skill Requirements

1. Excellent Knowledge Of Ibm Tivoli Network Management Systems (Nms), Including Integration And Operational Best Practices.
2. Advanced Skills In Identity Lifecycle Management, Access Provisioning, And Compliance Processes.
3. Demonstrated Ability To Lead And Mentor Technical Teams In LargeScale Support Operations.
4. Strong Analytical And ProblemSolving Skills For Complex Incident Management And Process Optimization.
5. InDepth Understanding Of Itil Processes And Service Management Frameworks.

Other Requirements

1. IBM Certified Deployment Professional � Security Identity Manager V6.0 (optional but valuable)
2. IBM Certified Advanced Deployment Professional � Tivoli Network Manager (optional but valuable