Track Manager - IBM Tivoli Storage Manager, EMC Data Domain
India
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Job Description
Track Manager - IBM Tivoli Storage Manager, EMC Data Domain

Job Summary

This role provides expert operational leadership for large-scale data protection environments, driving service excellence and continuous improvement in backup and storage management. The position empowers teams, ensures robust client delivery, and implements innovative solutions to meet business objectives, while maintaining high standards of technical reliability and process optimization.

Key Responsibilities

1. Lead the administration and optimization of backup and recovery operations using IBM TSM and EMC Data Domain, ensuring high availability and data integrity across enterprise environments.
2. Implement advanced troubleshooting and root cause analysis for complex incidents involving IBM TSM and EMC Data Domain systems, driving timely resolution and minimizing downtime.
3. Direct the execution of process improvements by leveraging IBM TSM and EMC Data Domain capabilities, enhancing reporting, automation, and operational efficiency.
4. Oversee client requirements gathering and ensure operational teams consistently meet or exceed established SLAs for backup, restore, and data retention services.
5. Mentor and empower operations staff in IBM TSM and EMC Data Domain best practices, fostering skill development and transparent communication of project objectives.
6. Propose and drive adoption of innovative solutions for backup and storage management using IBM and EMC Data Domain technologies, aligning with organizational goals and compliance standards.
7. Collaborate with stakeholders to design and implement disaster recovery strategies utilizing IBM TSM and EMC Data Domain, ensuring robust business continuity.

Skill Requirements

1. Advanced Expertise In Emc Data Domain Systems, Including Integration, Backup, Restore, And Deduplication Processes.
2. Excellent Skills In Incident Management, Root Cause Analysis, And Performance Tuning For Enterprise Backup Solutions.
3. Strong Knowledge Of Backup Automation, Reporting, And Monitoring Tools Related To Ibm And Emc Environments.
4. Excellent Communication And Leadership Abilities For Guiding Teams And Managing Client Expectations.
5. Advanced Understanding Of Itil Processes And Service Management Best Practices.
6. Solid Experience With Disaster Recovery Planning And Implementation Using Ibm And Emc Data Domain Technologies.

Other Requirements

1. IBM Certified Deployment Professional � Spectrum Protect (optional but valuable)
2. Dell EMC Data Domain Specialist certification (optional but valuable)
3. ITIL Foundation Certification (optional but valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.