Track Manager - IT Operations Management, RESTful API, Angular
India
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Job Description
Track Manager - IT Operations Management, RESTful API, Angular
Noida, Uttar Pradesh

Job Summary

ServiceNow Functional Consultant, Responsible for functional design and configuration of ITOM capabilities, ensuring Event Management and Service Mapping align with operational processes and SOW‑defined outcomes

Key Responsibilities

Conduct functional workshops to gather requirements for Event Management and Service Mapping• Define event rules, alert rules, correlation rules, and access controls• Configure dashboards, workflows, and functional components• Align Event Management configuration with Incident, Problem, and Change processes• Support UAT execution and stakeholder training• Produce functional documentation and training materials

Skill Requirements

Strong functional expertise in ServiceNow ITOM Event Management and Service Mapping• Understanding of ITIL processes and their alignment with ITOM• Experience translating business requirements into ServiceNow configurations

Other Requirements

NA 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.