Track Manager - IT Operations Management, RESTful API, Angular
Canada
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Job Description
Track Manager - IT Operations Management, RESTful API, Angular
Ontario Centre Queensville, Ontario

Job Summary

We are seeking a ServiceNow Strategic Portfolio Management (SPM) Consultant to help organizations align strategy, investments, resources, and execution through the ServiceNow platform. The consultant will lead SPM implementations, enable portfolio governance, and drive demand-to-value realization processes Certifications • ServiceNow Certified System Administrator (CSA) – Mandatory • ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM / CIS-PPM) – Mandatory • SAFe Agilist / Scrum Master / Product Owner Certifications – Preferred • ServiceNow Certified Application Developer (CAD) – Preferred

Key Responsibilities

Design and implement ServiceNow SPM / ITBM solutions aligned to enterprise strategy and governance models. • Configure and optimize core SPM capabilities: o Demand Management o Project & Program Management (PPM) o Portfolio Management o Resource Management o Financial Planning & Budgeting o Application Portfolio Management (APM) • Enable end-to-end demand-to-delivery workflows from ideation through execution and value realization. • Drive portfolio prioritization, investment planning, and governance aligned with business objectives and OKRs. • Build executive dashboards, KPIs, Performance Analytics reports, and portfolio health scorecards. • Integrate SPM with ITSM, Agile Development, HR, Finance, Jira, Azure DevOps, and other enterprise systems. • Facilitate workshops with business stakeholders to define portfolio, resource, and financial management processes. • Support pre-sales activities, solution design, effort estimation, and roadmap discussions.

Skill Requirements

Strong hands-on experience implementing ServiceNow Strategic Portfolio Management (SPM/ITBM). • Strong understanding of: o Portfolio & Program Management o Demand & Capacity Management o Resource Management o Financial Planning & Cost Modeling o Agile, SAFe, Waterfall, and Hybrid delivery methodologies • Experience with Application Portfolio Management (APM) and business capability mapping. • Experience creating dashboards, reporting, Performance Analytics, and executive portfolio metrics. • Strong stakeholder management and consulting skills. • Knowledge of Flow Designer, Business Rules, Reporting, and ServiceNow platform configuration.

Other Requirements

NA
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.