Job Summary

This role provides expert leadership in the operations and support of CyberArk Privileged Access Management (PAM) solutions, ensuring secure, reliable, and compliant identity management services. The position drives operational excellence, continuous process improvement, and innovation while mentoring teams and aligning technical solutions with complex business needs.

Key Responsibilities

1. Architect and optimize privileged access workflows using CyberArk PAM (Vault, PVWA, CPM, PSM) to ensure secure, compliant, and efficient operations.
2. Lead the operational support of CyberArk PAM platforms, overseeing incident management, root cause analysis, and problem resolution for complex IAM environments.
3. Mentor and guide support teams in CyberArk best practices, fostering knowledge transfer and capability building in privileged account management.
4. Analyze and interpret client IAM requirements, translating them into actionable CyberArk PAM solutions and ensuring alignment with client SLAs.
5. Implement process improvements and automation initiatives using CyberArk tools, enhancing reporting, monitoring, and workflow efficiency.
6. Oversee platform upgrades, patching, and integrations with enterprise systems, ensuring minimal disruption and maximum security.
7. Drive innovation by evaluating emerging CyberArk features and IAM trends, recommending enhancements to existing operational processes.
8. Ensure compliance with internal and external regulatory requirements through continuous monitoring and audit readiness of CyberArk PAM environments.

Skill Requirements

1. Excellent Understanding Of Identity And Access Management Concepts And Best Practices
2. Advanced Knowledge Of Privileged Access Lifecycle Management And Security Controls
3. Expert In Process Optimization, Automation, And Operational Reporting Within Iam Environments
4. Excellent ProblemSolving And Incident Management Skills In Complex Technical Landscapes
5. Strong Leadership, Mentoring, And Team Empowerment Abilities
6. Excellent Communication Skills For Stakeholder Engagement And Requirement Analysis

Other Requirements

1. CyberArk Certified Delivery Engineer (CCDE) or CyberArk Guardian certification (optional but valuable)
2. Certified Information Systems Security Professional (CISSP) (optional but valuable