Track Manager - Install Shield
Bulgaria
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Job Description
Track Manager - Install Shield
Sofia, Sofia City

Job Summary

This role is accountable for driving operational excellence in application packaging and deployment, ensuring the stability and reliability of software environments for complex and large-scale client projects. The individual oversees end-to-end packaging processes, champions continuous improvement, solves technical challenges, and empowers teams to meet client service levels while advancing organizational objectives.

Key Responsibilities

1. Lead application packaging and deployment initiatives using InstallShield and related tools, ensuring delivery of robust, client-ready software packages for complex environments.
2. Drive process optimization in application packaging workflows by leveraging advanced InstallShield features and automation techniques to enhance operational efficiency and reporting accuracy.
3. Oversee troubleshooting and resolution of high-impact packaging and deployment incidents, utilizing deep technical knowledge to minimize downtime and meet stringent client SLAs.
4. Mentor and guide team members in best practices for application packaging, scripting, and software distribution, fostering skill development and knowledge sharing.
5. Engage with stakeholders to translate business requirements into actionable technical solutions, aligning InstallShield packaging strategies with organizational and client objectives.
6. Champion the adoption of innovative packaging methods and tools, promoting continuous improvement and operational excellence across the support and operations function.

Skill Requirements

1. Advanced Knowledge Of Application Packaging Standards, Msi, Mst, And ScriptBased Automation Techniques.
2. Solid Experience With Software Distribution Platforms (E.G., Sccm, Intune) And Integration With Installshield Packages.
3. Excellent Troubleshooting Abilities For Resolving Complex Packaging And Deployment Issues.
4. Strong Communication And Mentoring Skills To Guide And Empower Team Members.
5. Advanced Proficiency In Process Improvement And Documentation Within Application Packaging Operations.

Other Requirements

1. Recommended: Microsoft Certified: Modern Desktop Administrator Associate or equivalent.
2. Optional: Certified Application Packaging Specialist (CAPS)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.