Track Manager - MS System Center Configuration Manager (SCCM)
India
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Job Description
Track Manager - MS System Center Configuration Manager (SCCM)
Chennai, Tamil Nadu

Job Summary

As  L3, you are responsible to Design & Build imaging (MDT/OSD etc..)environment. You must have Expertise in imaging to develop gold image and deploy as per client requirement. You should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Release and Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.  

Key Responsibilities

If you thrive in a dynamic, collaborative workplace, HCL provides an environment where you will be challenged and inspired every single day. In addition, if you relish the freedom to bring creative, thoughtful solutions to the table, there is no limit to what you can accomplish here.

  • Providing SME support to the Imaging environment, which interacts with the Windows end user 10 platform, which consists of the following component.
  • Exposure to Imaging tools like MDT, SCCM 2007/12/CB Version 1902, 1906, 1910, 2002 etc…
  • OS imaging (Windows 10), Windows 10 servicing model
  • Windows Upgrade (Task sequence, feature update, SAAS etc)
  • Modern Device management solution – CMG, CDP, Co-management.
  • Patching configuration and Distribution
  • Packaging and distribution.
  • Deployment of imaging, packaging & deployment in WVD and Physical environment,
  • Windows OS (Win 10/2012, 2016,2019),
  • Scripting languages like VB & Power shell
  • Azure cloud knowledge of these platform deployments.
  • Perform SME roll, installation, implementation, customization, operation, recovery and performance tuning, architect level of support.
  • Owns & maintain compliance level of the environment.

Skill Requirements

Required Technical and Professional Expertise

  • Minimum 7+ years in SCCM platform
  • Strong Knowledge in imaging tools (OSD/MDT etc…).
  • Prior SME experience in MDT, SCCM, windows, AD Server Support, designing, troubleshooting.
  • Ability to interface with customer technical teams and percolate it down to the technical delivery teams.
  • Validated expertise to Update/upgrade OS by requests and all related works and reporting packages update for the production servers
  • Willingness to Cover on-call / Standby on rotation. Managing ticket queues for Incidents / Service requests & Changes

Preferred Technical And Professional Expertise

  • You need to work in collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications



Other Requirements

1. Microsoft Certified: Endpoint Administrator Associate (optional but valuable)
2. ITIL Foundation Certification (optional but valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.