Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online
India
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Job Description
Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online
Noida, Uttar Pradesh

Job Summary

Position Summary • Level 3 Voice & Collaboration Engineer with deep expertise in Enterprise IP Telephony, Microsoft Teams Telephony, Cisco Unified Communications, and AudioCodes SBC technologies. Candidate must be capable of independently troubleshooting P1/P2 incidents and resolving complex signaling, media, and PSTN-related issues while supporting critical voice environments includes junior team. Required Technical Skills Core IP Telephony Expertise • Strong understanding of below terminologies or protocols: o SIP call flows, ladder analysis o RTP / SRTP o SDP o TLS o UDP/TCP media flows o Codec negotiation o Dial Plans and Call Routing and Extension manipulations o Deep understanding of End-to-End PSTN (E1-PRI) call flows and SIP trunk connectivity Cisco Telephony • Cisco Unified Communications Manager (CUCM), Voice Gateways, CUBE, SRST, RTMT, workability’s of Device Pools, RP, TP, CSS, DNA Microsoft Teams Telephony • Microsoft Teams Phone System, Direct Routing (SBC, SBA, MediaPack) Operator Connect, Auto Attendants, Call Queues, Teams Certified IP Phones, Teams policies, Emergency calling, Teams Voice Analytics and Troubleshooting Call Recording & Compliance Voice Recording platforms, SIPREC concepts (SIP methodologies), Recording integrations with Cisco and AudioCodes Signaling Issues • SIP Registration failures, Call setup failures, One-way audio scenarios, Call transfer and forwarding issues, Number normalization problems, Dial plan issues Tools & Diagnostics Hands-on experience with: • Wireshark, SIP Ladder Traces, RTMT, Teams Admin Center, PowerShell for Teams, AudioCodes Syslog and Traces, Cisco CDR Analysis, Cisco DNA

Key Responsibilities

 Primary skill- Network Voice/MS Teams , Secondary skill- Level 3 Voice & Collaboration Engineer

Skill Requirements

 Primary skill- Network Voice/MS Teams , Secondary skill- Level 3 Voice & Collaboration Engineer

Other Requirements

 Primary skill- Network Voice/MS Teams , Secondary skill- Level 3 Voice & Collaboration Engineer
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.