Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online
United Kingdom
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Job Description
Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online
Others, England

Job Summary

 Provide L3 support for voice and contact center platforms\\r\\n• Troubleshoot SIP call flows, signaling, and media-related issues\\r\\n• Analyze logs, traces, and packet captures (Wireshark)\\r\\n• Perform RCA and implement fixes for recurring issues\\r\\n• Support cloud and on-prem UC environments\\r\\n

Key Responsibilities

Amazon Connect (CCaaS) – hands-on experience with contact flow design, routing profiles, queue configuration, reporting, and integrations with AWS services \\r\\n• Microsoft Teams Voice – strong knowledge of Direct Routing, dial plans, voice routing policies, PSTN connectivity, and call handling \\r\\n• Microsoft Teams Rooms (MTR) – deployment, configuration, device management, and troubleshooting of meeting room solutions \\r\\n• AudioCodes SBC – configuration, SIP trunk integration, interoperability with Teams and telephony providers, and high availability setup \\r\\n• SIP Protocol – deep understanding of SIP messaging, call flows, headers, SDP, and troubleshooting using logs/traces \\r\\n• RTP/SRTP – media flow analysis, codec negotiation, and voice quality troubleshooting \\r\\n• VoIP troubleshooting – expertise in resolving latency, jitter, packet loss, echo, and QoS-related issues \\r\\n• Networking fundamentals – strong understanding of TCP/IP, DNS, NAT, firewall rules, port requirements, and traffic flow\\r\\n

Skill Requirements

AWS services (Lambda, CloudWatch)\\r\\n• PowerShell scripting and Commands\\r\\n• Experience with other SBCs (Ribbon, Oracle)\\r\\n• Relevant certifications (AWS, Microsoft Teams Voice)\\r\\n• Pro management portal, Teams admin Center. \\r\\n 

Other Requirements

AWS services (Lambda, CloudWatch)\\r\\n• PowerShell scripting and Commands\\r\\n• Experience with other SBCs (Ribbon, Oracle)\\r\\n• Relevant certifications (AWS, Microsoft Teams Voice)\\r\\n• Pro management portal, Teams admin Center. \\r\\n
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.