Job Summary

This role drives operational excellence in data center virtualization and systems management by leading high-complexity support initiatives, ensuring robust service delivery, and guiding teams in leveraging advanced Microsoft technologies. The individual empowers teams to optimize client environments, resolve escalated technical issues, and foster innovation in process improvement to align with organizational objectives.

Key Responsibilities

1. Lead operations and incident management using Windows Server, SCCM, Hyper-V, and SCVMM to ensure high availability and optimal performance of enterprise data center infrastructure.
2. Architect and implement advanced virtualization solutions leveraging Hyper-V, SCVMM, and MS Clusters to enhance scalability, disaster recovery, and resource utilization.
3. Oversee configuration, deployment, and lifecycle management of endpoints and servers through SCCM, ensuring compliance with security policies and software standards.
4. Drive root cause analysis and resolution of complex technical issues across Windows, SCCM, and virtualization platforms, providing expert guidance to support teams.
5. Mentor and empower team members by sharing best practices in DC virtualization and automation tools, fostering a culture of technical excellence and continuous improvement.
6. Collaborate within the team to introduce and implement process innovations that streamline operations, enhance reporting, and improve service delivery.
7. Ensure all operational activities align with client requirements and proactively communicate progress, risks, and solutions to internal stakeholders.

Skill Requirements

1. Advanced Proficiency In Sccm For Endpoint And Server Management, Including Deployment, Updates, And Compliance.
2. Excellent Expertise In Microsoft HyperV And Scvmm For Virtualization Planning, Implementation, And Optimization.
3. Solid Experience With Ms Clusters For High Availability And Failover Configurations.
4. Strong Skills In Incident Management, Root Cause Analysis, And Operational Process Improvement.
5. InDepth Understanding Of Automation Tools And Scripting For Data Center Operations.
6. Excellent Communication And Mentoring Abilities To Lead Technical Teams.

Other Requirements

1. Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Windows Server Hybrid Administrator Associate (optional but valuable).
2. Microsoft Certified: System Center Configuration Manager (optional but valuable).
3. Microsoft Certified: Virtualization Administrator (optional but valuable)