Track Manager - Microsoft 365 Administration
India
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Job Description
Track Manager - Microsoft 365 Administration
Noida, Uttar Pradesh

Job Summary

Microsoft 365 Platform Architecture & Engineering Design, implement, and maintain enterprise Microsoft 365 solutions. Define architecture standards, governance controls, and operational frameworks. Lead Microsoft 365 modernization and transformation initiatives. Manage service scalability, resilience, and platform optimization. Act as L3 escalation support for complex M365 issues. Microsoft 365 Copilot Engineering & Governance Lead Microsoft 365 Copilot deployment and operational management. Design Copilot readiness and adoption strategies. Assess data security and permission structures impacting Copilot. Define AI governance, compliance, and responsible AI controls. Manage Copilot licensing, enablement, and optimization activities. Provide advanced troubleshooting for Copilot-related issues. Drive Copilot use-case development and business productivity initiatives. Microsoft Teams Engineering Design and govern Microsoft Teams architecture. Manage collaboration, meeting, calling, and governance solutions. Optimize Teams performance and adoption. Support integrations with third-party collaboration platforms. Lead Teams-related service improvements. Exchange Online Administration & Architecture Design and support Exchange Online environments. Manage: Mail flow Transport rules Shared mailboxes Hybrid configurations Retention policies Lead messaging optimization and governance activities. SharePoint Online & OneDrive Engineering Design collaboration and content management architectures. Manage governance frameworks for: SharePoint Online OneDrive for Business Data sharing controls External collaboration Support enterprise document management strategies. Microsoft Entra ID & Identity Services Architect and administer: Microsoft Entra ID Conditional Access MFA Identity Governance Privileged Identity Management (PIM) Design identity security and access management solutions. Troubleshoot advanced authentication issues. Security, Compliance & Governance Implement security controls across Microsoft 365 services. Support: Microsoft Purview Data Loss Prevention (DLP) Information Protection Retention Policies Compliance Policies Ensure compliance with enterprise security and regulatory requirements. Automation & Service Improvement Develop automation solutions using: PowerShell Microsoft Graph API Power Automate Power Platform Automate administration, reporting, and operational tasks. Drive continuous service improvement initiatives. Incident, Problem & Change Management Act as the highest escalation point for M365 incidents. Lead Major Incident Management (MIM) activities. Conduct Root Cause Analysis (RCA). Review and approve technical changes. Identify opportunities for proactive service improvements. Adoption, Training & User Enablement Lead Microsoft Copilot and Microsoft 365 adoption programs. Conduct solution workshops and technical awareness sessions. Develop best-practice guidance and governance documentation. Support business stakeholders in maximizing productivity outcomes. Technical Leadership Mentor and coach L1 and L2 engineers. Define operational procedures and standards. Participate in customer governance and architecture review meetings. Support transition, transformation, and innovation initiatives. Technical Skills (Mandatory) Microsoft 365 Collaboration Suite Microsoft Teams Administration & Engineering Exchange Online Administration SharePoint Online Administration OneDrive for Business Microsoft 365 Apps Microsoft 365 Admin Center Microsoft Copilot Microsoft 365 Copilot Administration Copilot Deployment & Readiness Prompt Engineering Copilot Security & Governance Copilot Adoption Strategies Microsoft Copilot Chat Copilot Analytics & Reporting Copilot Extensibility Awareness Identity & Security Microsoft Entra ID Conditional Access Multi-Factor Authentication (MFA) Privileged Identity Management (PIM) Identity Governance Microsoft Defender Suite Compliance & Governance Microsoft Purview Data Loss Prevention (DLP) Informa

Key Responsibilities

Microsoft 365 Platform Architecture & Engineering Design, implement, and maintain enterprise Microsoft 365 solutions. Define architecture standards, governance controls, and operational frameworks. Lead Microsoft 365 modernization and transformation initiatives. Manage service scalability, resilience, and platform optimization. Act as L3 escalation support for complex M365 issues. Microsoft 365 Copilot Engineering & Governance Lead Microsoft 365 Copilot deployment and operational management. Design Copilot readiness and adoption strategies. Assess data security and permission structures impacting Copilot. Define AI governance, compliance, and responsible AI controls. Manage Copilot licensing, enablement, and optimization activities. Provide advanced troubleshooting for Copilot-related issues. Drive Copilot use-case development and business productivity initiatives. Microsoft Teams Engineering Design and govern Microsoft Teams architecture. Manage collaboration, meeting, calling, and governance solutions. Optimize Teams performance and adoption. Support integrations with third-party collaboration platforms. Lead Teams-related service improvements. Exchange Online Administration & Architecture Design and support Exchange Online environments. Manage: Mail flow Transport rules Shared mailboxes Hybrid configurations Retention policies Lead messaging optimization and governance activities. SharePoint Online & OneDrive Engineering Design collaboration and content management architectures. Manage governance frameworks for: SharePoint Online OneDrive for Business Data sharing controls External collaboration Support enterprise document management strategies. Microsoft Entra ID & Identity Services Architect and administer: Microsoft Entra ID Conditional Access MFA Identity Governance Privileged Identity Management (PIM) Design identity security and access management solutions. Troubleshoot advanced authentication issues. Security, Compliance & Governance Implement security controls across Microsoft 365 services. Support: Microsoft Purview Data Loss Prevention (DLP) Information Protection Retention Policies Compliance Policies Ensure compliance with enterprise security and regulatory requirements. Automation & Service Improvement Develop automation solutions using: PowerShell Microsoft Graph API Power Automate Power Platform Automate administration, reporting, and operational tasks. Drive continuous service improvement initiatives. Incident, Problem & Change Management Act as the highest escalation point for M365 incidents. Lead Major Incident Management (MIM) activities. Conduct Root Cause Analysis (RCA). Review and approve technical changes. Identify opportunities for proactive service improvements. Adoption, Training & User Enablement Lead Microsoft Copilot and Microsoft 365 adoption programs. Conduct solution workshops and technical awareness sessions. Develop best-practice guidance and governance documentation. Support business stakeholders in maximizing productivity outcomes. Technical Leadership Mentor and coach L1 and L2 engineers. Define operational procedures and standards. Participate in customer governance and architecture review meetings. Support transition, transformation, and innovation initiatives. Technical Skills (Mandatory) Microsoft 365 Collaboration Suite Microsoft Teams Administration & Engineering Exchange Online Administration SharePoint Online Administration OneDrive for Business Microsoft 365 Apps Microsoft 365 Admin Center Microsoft Copilot Microsoft 365 Copilot Administration Copilot Deployment & Readiness Prompt Engineering Copilot Security & Governance Copilot Adoption Strategies Microsoft Copilot Chat Copilot Analytics & Reporting Copilot Extensibility Awareness Identity & Security Microsoft Entra ID Conditional Access Multi-Factor Authentication (MFA) Privileged Identity Management (PIM) Identity Governance Microsoft Defender Suite Compliance & Governance Microsoft Purview Data Loss Prevention (DLP) Informa

Skill Requirements

Microsoft 365 Platform Architecture & Engineering Design, implement, and maintain enterprise Microsoft 365 solutions. Define architecture standards, governance controls, and operational frameworks. Lead Microsoft 365 modernization and transformation initiatives. Manage service scalability, resilience, and platform optimization. Act as L3 escalation support for complex M365 issues. Microsoft 365 Copilot Engineering & Governance Lead Microsoft 365 Copilot deployment and operational management. Design Copilot readiness and adoption strategies. Assess data security and permission structures impacting Copilot. Define AI governance, compliance, and responsible AI controls. Manage Copilot licensing, enablement, and optimization activities. Provide advanced troubleshooting for Copilot-related issues. Drive Copilot use-case development and business productivity initiatives. Microsoft Teams Engineering Design and govern Microsoft Teams architecture. Manage collaboration, meeting, calling, and governance solutions. Optimize Teams performance and adoption. Support integrations with third-party collaboration platforms. Lead Teams-related service improvements. Exchange Online Administration & Architecture Design and support Exchange Online environments. Manage: Mail flow Transport rules Shared mailboxes Hybrid configurations Retention policies Lead messaging optimization and governance activities. SharePoint Online & OneDrive Engineering Design collaboration and content management architectures. Manage governance frameworks for: SharePoint Online OneDrive for Business Data sharing controls External collaboration Support enterprise document management strategies. Microsoft Entra ID & Identity Services Architect and administer: Microsoft Entra ID Conditional Access MFA Identity Governance Privileged Identity Management (PIM) Design identity security and access management solutions. Troubleshoot advanced authentication issues. Security, Compliance & Governance Implement security controls across Microsoft 365 services. Support: Microsoft Purview Data Loss Prevention (DLP) Information Protection Retention Policies Compliance Policies Ensure compliance with enterprise security and regulatory requirements. Automation & Service Improvement Develop automation solutions using: PowerShell Microsoft Graph API Power Automate Power Platform Automate administration, reporting, and operational tasks. Drive continuous service improvement initiatives. Incident, Problem & Change Management Act as the highest escalation point for M365 incidents. Lead Major Incident Management (MIM) activities. Conduct Root Cause Analysis (RCA). Review and approve technical changes. Identify opportunities for proactive service improvements. Adoption, Training & User Enablement Lead Microsoft Copilot and Microsoft 365 adoption programs. Conduct solution workshops and technical awareness sessions. Develop best-practice guidance and governance documentation. Support business stakeholders in maximizing productivity outcomes. Technical Leadership Mentor and coach L1 and L2 engineers. Define operational procedures and standards. Participate in customer governance and architecture review meetings. Support transition, transformation, and innovation initiatives. Technical Skills (Mandatory) Microsoft 365 Collaboration Suite Microsoft Teams Administration & Engineering Exchange Online Administration SharePoint Online Administration OneDrive for Business Microsoft 365 Apps Microsoft 365 Admin Center Microsoft Copilot Microsoft 365 Copilot Administration Copilot Deployment & Readiness Prompt Engineering Copilot Security & Governance Copilot Adoption Strategies Microsoft Copilot Chat Copilot Analytics & Reporting Copilot Extensibility Awareness Identity & Security Microsoft Entra ID Conditional Access Multi-Factor Authentication (MFA) Privileged Identity Management (PIM) Identity Governance Microsoft Defender Suite Compliance & Governance Microsoft Purview Data Loss Prevention (DLP) Informa

Other Requirements

Microsoft 365 Platform Architecture & Engineering Design, implement, and maintain enterprise Microsoft 365 solutions. Define architecture standards, governance controls, and operational frameworks. Lead Microsoft 365 modernization and transformation initiatives. Manage service scalability, resilience, and platform optimization. Act as L3 escalation support for complex M365 issues. Microsoft 365 Copilot Engineering & Governance Lead Microsoft 365 Copilot deployment and operational management. Design Copilot readiness and adoption strategies. Assess data security and permission structures impacting Copilot. Define AI governance, compliance, and responsible AI controls. Manage Copilot licensing, enablement, and optimization activities. Provide advanced troubleshooting for Copilot-related issues. Drive Copilot use-case development and business productivity initiatives. Microsoft Teams Engineering Design and govern Microsoft Teams architecture. Manage collaboration, meeting, calling, and governance solutions. Optimize Teams performance and adoption. Support integrations with third-party collaboration platforms. Lead Teams-related service improvements. Exchange Online Administration & Architecture Design and support Exchange Online environments. Manage: Mail flow Transport rules Shared mailboxes Hybrid configurations Retention policies Lead messaging optimization and governance activities. SharePoint Online & OneDrive Engineering Design collaboration and content management architectures. Manage governance frameworks for: SharePoint Online OneDrive for Business Data sharing controls External collaboration Support enterprise document management strategies. Microsoft Entra ID & Identity Services Architect and administer: Microsoft Entra ID Conditional Access MFA Identity Governance Privileged Identity Management (PIM) Design identity security and access management solutions. Troubleshoot advanced authentication issues. Security, Compliance & Governance Implement security controls across Microsoft 365 services. Support: Microsoft Purview Data Loss Prevention (DLP) Information Protection Retention Policies Compliance Policies Ensure compliance with enterprise security and regulatory requirements. Automation & Service Improvement Develop automation solutions using: PowerShell Microsoft Graph API Power Automate Power Platform Automate administration, reporting, and operational tasks. Drive continuous service improvement initiatives. Incident, Problem & Change Management Act as the highest escalation point for M365 incidents. Lead Major Incident Management (MIM) activities. Conduct Root Cause Analysis (RCA). Review and approve technical changes. Identify opportunities for proactive service improvements. Adoption, Training & User Enablement Lead Microsoft Copilot and Microsoft 365 adoption programs. Conduct solution workshops and technical awareness sessions. Develop best-practice guidance and governance documentation. Support business stakeholders in maximizing productivity outcomes. Technical Leadership Mentor and coach L1 and L2 engineers. Define operational procedures and standards. Participate in customer governance and architecture review meetings. Support transition, transformation, and innovation initiatives. Technical Skills (Mandatory) Microsoft 365 Collaboration Suite Microsoft Teams Administration & Engineering Exchange Online Administration SharePoint Online Administration OneDrive for Business Microsoft 365 Apps Microsoft 365 Admin Center Microsoft Copilot Microsoft 365 Copilot Administration Copilot Deployment & Readiness Prompt Engineering Copilot Security & Governance Copilot Adoption Strategies Microsoft Copilot Chat Copilot Analytics & Reporting Copilot Extensibility Awareness Identity & Security Microsoft Entra ID Conditional Access Multi-Factor Authentication (MFA) Privileged Identity Management (PIM) Identity Governance Microsoft Defender Suite Compliance & Governance Microsoft Purview Data Loss Prevention (DLP) Informa
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.