Track Manager - Microsoft Exchange Servers
India
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Job Description
Track Manager - Microsoft Exchange Servers

Job Summary

This role is accountable for overseeing the operational management of complex MS Exchange environments, ensuring service excellence, continuous process improvement, and alignment with client expectations. The individual drives innovation in support operations, empowers teams through effective leadership, and maintains high standards of incident resolution, system reliability, and client communication.

Key Responsibilities

1. Lead MS Exchange administration and operations by utilizing advanced knowledge of Exchange Server, Exchange Online, and related Microsoft 365 tools to ensure secure, high-availability messaging services.
2. Drive process improvement initiatives using PowerShell scripting, automation tools, and monitoring platforms to optimize Exchange performance and operational workflows.
3. Oversee incident, problem, and change management for MS Exchange environments, ensuring root cause analysis and resolution of complex messaging issues.
4. Mentor and guide support teams in MS Exchange troubleshooting, best practices, and technical upskilling to elevate team capabilities and service quality.
5. Collaborate with stakeholders to gather requirements and deliver tailored MS Exchange solutions that align with business objectives and client expectations.
6. Champion innovation by evaluating and implementing new features, security enhancements, and integration opportunities within the Microsoft messaging ecosystem.
7. Ensure compliance with organizational policies and industry standards in all MS Exchange operations, including data protection and regulatory requirements.

Skill Requirements

1. Excellent Skills In Powershell Scripting For Automation And Operational Efficiency
2. Advanced Knowledge Of Microsoft 365, Active Directory, And Related Messaging Technologies
3. Expert Understanding Of Incident, Problem, And Change Management Processes In Large Environments
4. Excellent Troubleshooting And Analytical Skills For Diagnosing Complex Messaging Issues
5. Strong Leadership And Mentoring Abilities Within Technical Teams
6. Advanced Proficiency In Implementing Security Best Practices For Messaging Systems

Other Requirements

1. Microsoft Certified: Exchange Server or Microsoft 365 Certified: Messaging Administrator Associate (optional but valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.