Job Summary

This role is responsible for providing expert operational leadership for large-scale workplace virtualization environments, focusing on Microsoft VDI Solution and RDSH platforms. The position empowers support teams to deliver seamless virtual desktop services, ensures adherence to client SLAs, and drives service excellence through process innovation and advanced problem-solving.

Key Responsibilities

1. Provide expert operational leadership in Microsoft VDI Solution and RDSH environments, ensuring optimal uptime, performance, and compliance with client SLAs.
2. Lead incident resolution and root cause analysis for complex issues in Windows Virtualization and Touch Services using Microsoft management tools and remote diagnostics.
3. Implement strategic improvements in VDI processes and automation using Microsoft PowerShell, Group Policy, and monitoring platforms to enhance service efficiency and reporting.
4. Mentor and guide support teams in advanced troubleshooting, configuration management, and deployment of Windows-based virtual desktop solutions.
5. Drive innovation by evaluating new features, tools, and methodologies in Microsoft VDI and Telepresence technologies to improve operational workflows and user experience.
6. Oversee secure access, application publishing, and resource allocation in RDSH and VDI environments, ensuring robust security and compliance.
7. Collaborate with internal teams to align project deliverables, facilitate transparent communication, and support organizational objectives in workplace virtualization.

Skill Requirements

1. Excellent Knowledge Of Virtualization Technologies, Including HyperV, Remote Desktop Services, And Microsoft Endpoint Manager.
2. Advanced Skills In Scripting And Automation Using Powershell For Operational Efficiency.
3. Strong Understanding Of Touch Services, Video/Telepresence Platforms, And Endpoint Management.
4. Excellent ProblemSolving Abilities In Large, Complex Virtualized Environments.
5. InDepth Experience With Monitoring Tools, Incident Management Systems, And Reporting Platforms.
6. Excellent Leadership And Team Mentoring Skills, With A Strategic Approach To Continuous Improvement.

Other Requirements

1. Recommended certifications:
2. Microsoft Certified: Azure Virtual Desktop Specialty (optional but valuable)
3. Microsoft Certified: Windows Server Hybrid Administrator Associate (optional but valuable)
4. ITIL Foundation Certification (optional but valuable