Track Manager - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
India
Apply now
Job Description
Track Manager - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Noida, Uttar Pradesh

Job Summary

Administer and support Windows Server 2016/2019/2022 environments. Troubleshoot complex L3 incidents involving server availability, CPU, memory, disk, OS, services, and application dependencies. Perform server build, configuration, upgrades, patching, and decommissioning. Manage and troubleshoot Active Directory, DNS, DHCP and Group Policy (GPO). Manage users, groups, service accounts, permissions, and server access. Troubleshoot Windows services, event logs, registry, and system-level issues. Manage Windows Failover Clustering (WSFC) and high-availability configurations. Support Hyper-V/VMware virtual infrastructure and VM lifecycle activities. Perform performance analysis and capacity troubleshooting. Support server backup, restore, and Disaster Recovery activities. Perform OS security hardening and vulnerability remediation. Develop operational automation using PowerShell. Lead technical troubleshooting during P1/P2 major incidents. Perform detailed Root Cause Analysis (RCA) for critical and recurring incidents. Plan and execute production changes using ITIL Change Management processes. Coordinate with Network, Storage, Backup, Database, Security, Cloud, and Application teams. Work with Microsoft/OEM support for complex issues. Maintain SOPs, technical runbooks, and knowledge articles. Mentor and provide technical guidance to L1/L2 Windows engineers. 

Key Responsibilities

Administer and support Windows Server 2016/2019/2022 environments. Troubleshoot complex L3 incidents involving server availability, CPU, memory, disk, OS, services, and application dependencies. Perform server build, configuration, upgrades, patching, and decommissioning. Manage and troubleshoot Active Directory, DNS, DHCP and Group Policy (GPO). Manage users, groups, service accounts, permissions, and server access. Troubleshoot Windows services, event logs, registry, and system-level issues. Manage Windows Failover Clustering (WSFC) and high-availability configurations. Support Hyper-V/VMware virtual infrastructure and VM lifecycle activities. Perform performance analysis and capacity troubleshooting. Support server backup, restore, and Disaster Recovery activities. Perform OS security hardening and vulnerability remediation. Develop operational automation using PowerShell. Lead technical troubleshooting during P1/P2 major incidents. Perform detailed Root Cause Analysis (RCA) for critical and recurring incidents. Plan and execute production changes using ITIL Change Management processes. Coordinate with Network, Storage, Backup, Database, Security, Cloud, and Application teams. Work with Microsoft/OEM support for complex issues. Maintain SOPs, technical runbooks, and knowledge articles. Mentor and provide technical guidance to L1/L2 Windows engineers.

Skill Requirements

Administer and support Windows Server 2016/2019/2022 environments. Troubleshoot complex L3 incidents involving server availability, CPU, memory, disk, OS, services, and application dependencies. Perform server build, configuration, upgrades, patching, and decommissioning. Manage and troubleshoot Active Directory, DNS, DHCP and Group Policy (GPO). Manage users, groups, service accounts, permissions, and server access. Troubleshoot Windows services, event logs, registry, and system-level issues. Manage Windows Failover Clustering (WSFC) and high-availability configurations. Support Hyper-V/VMware virtual infrastructure and VM lifecycle activities. Perform performance analysis and capacity troubleshooting. Support server backup, restore, and Disaster Recovery activities. Perform OS security hardening and vulnerability remediation. Develop operational automation using PowerShell. Lead technical troubleshooting during P1/P2 major incidents. Perform detailed Root Cause Analysis (RCA) for critical and recurring incidents. Plan and execute production changes using ITIL Change Management processes. Coordinate with Network, Storage, Backup, Database, Security, Cloud, and Application teams. Work with Microsoft/OEM support for complex issues. Maintain SOPs, technical runbooks, and knowledge articles. Mentor and provide technical guidance to L1/L2 Windows engineers.

Other Requirements

Administer and support Windows Server 2016/2019/2022 environments. Troubleshoot complex L3 incidents involving server availability, CPU, memory, disk, OS, services, and application dependencies. Perform server build, configuration, upgrades, patching, and decommissioning. Manage and troubleshoot Active Directory, DNS, DHCP and Group Policy (GPO). Manage users, groups, service accounts, permissions, and server access. Troubleshoot Windows services, event logs, registry, and system-level issues. Manage Windows Failover Clustering (WSFC) and high-availability configurations. Support Hyper-V/VMware virtual infrastructure and VM lifecycle activities. Perform performance analysis and capacity troubleshooting. Support server backup, restore, and Disaster Recovery activities. Perform OS security hardening and vulnerability remediation. Develop operational automation using PowerShell. Lead technical troubleshooting during P1/P2 major incidents. Perform detailed Root Cause Analysis (RCA) for critical and recurring incidents. Plan and execute production changes using ITIL Change Management processes. Coordinate with Network, Storage, Backup, Database, Security, Cloud, and Application teams. Work with Microsoft/OEM support for complex issues. Maintain SOPs, technical runbooks, and knowledge articles. Mentor and provide technical guidance to L1/L2 Windows engineers.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.