Track Manager - Monitoring Tools, Event Monitoring
India
Job Description
Track Manager - Monitoring Tools, Event Monitoring
Noida, Uttar Pradesh

Job Summary

Job Responsibilities : • Wiring the Datadog integration — subscription filter selectivity, Kinesis Firehose → Datadog Intake pipeline operational • Working with MMA on the Datadog → ServiceNow connector — this is a critical dependency and will require close coordination with an external team (MMA) • Building and testing incident deduplication logic and auto-resolve on alarm OK • Configuring escalation rules in the alarm → ticket pipeline • Noise reduction work — establishing before/after alert volume benchmarks • Supporting IT4IT enrichment testing — validating that DynamoDB metadata is flowing correctly to ServiceNow tickets • Extending the full telemetry pipeline from 75 to 483 accounts — this is largely an operational deployment exercise, not new design • Validating Datadog ingest at scale — monitoring against license headroom, flagging if consumption is tracking over • Supporting app teams through onboarding for disconnected accounts (~120) — effectively a help desk + hands-on enablement function • Self-healing pattern configuration with approval gates • Knowledge Transfer Package — documenting operational procedures for the XOM team to run independently post-engagement 

Key Responsibilities

 • Wiring the Datadog integration — subscription filter selectivity, Kinesis Firehose → Datadog Intake pipeline operational • Working with MMA on the Datadog → ServiceNow connector — this is a critical dependency and will require close coordination with an external team (MMA) • Building and testing incident deduplication logic and auto-resolve on alarm OK • Configuring escalation rules in the alarm → ticket pipeline • Noise reduction work — establishing before/after alert volume benchmarks • Supporting IT4IT enrichment testing — validating that DynamoDB metadata is flowing correctly to ServiceNow tickets • Extending the full telemetry pipeline from 75 to 483 accounts — this is largely an operational deployment exercise, not new design • Validating Datadog ingest at scale — monitoring against license headroom, flagging if consumption is tracking over • Supporting app teams through onboarding for disconnected accounts (~120) — effectively a help desk + hands-on enablement function • Self-healing pattern configuration with approval gates • Knowledge Transfer Package — documenting operational procedures for the XOM team to run independently post-engagement 

Skill Requirements

Skill Requirement : Datadog Architect

Other Requirements

: Datadog Architect

• Wiring the Datadog integration — subscription filter selectivity, Kinesis Firehose → Datadog Intake pipeline operational • Working with MMA on the Datadog → ServiceNow connector — this is a critical dependency and will require close coordination with an external team (MMA) • Building and testing incident deduplication logic and auto-resolve on alarm OK • Configuring escalation rules in the alarm → ticket pipeline • Noise reduction work — establishing before/after alert volume benchmarks • Supporting IT4IT enrichment testing — validating that DynamoDB metadata is flowing correctly to ServiceNow tickets • Extending the full telemetry pipeline from 75 to 483 accounts — this is largely an operational deployment exercise, not new design • Validating Datadog ingest at scale — monitoring against license headroom, flagging if consumption is tracking over • Supporting app teams through onboarding for disconnected accounts (~120) — effectively a help desk + hands-on enablement function • Self-healing pattern configuration with approval gates • Knowledge Transfer Package — documenting operational procedures for the XOM team to run independently post-engagement

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.