Track Manager - NetApp FAS, EMC Isilion
India
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Job Description
Track Manager - NetApp FAS, EMC Isilion

Job Summary

This role drives operational excellence and continuous improvement in enterprise-scale storage environments, focusing on EMC Isilon, NetApp File Storage, and IBM Spectrum Scale. The position empowers teams to deliver superior support, resolve complex technical challenges, and ensure client satisfaction through expert leadership and process innovation.

Key Responsibilities

1. Lead advanced troubleshooting and root cause analysis using EMC Isilon, NetApp File Storage, and IBM Spectrum Scale to resolve critical storage incidents and minimize downtime.
2. Oversee configuration, optimization, and capacity planning for enterprise storage systems utilizing EMC management tools, NetApp ONTAP, and IBM Spectrum Scale interfaces.
3. Implement and refine operational processes and automation scripts to improve storage performance, data protection, and reporting across multi-vendor storage platforms.
4. Ensure compliance with client SLAs by monitoring storage health, conducting proactive risk assessments, and coordinating escalation management within the team.
5. Mentor and guide support engineers in advanced storage operations, fostering technical growth and promoting adoption of best practices in EMC and NetApp environments.
6. Drive process innovation by evaluating emerging storage technologies and recommending enhancements to existing workflows and service delivery models.
7. Collaborate with internal teams to align storage infrastructure management with organizational objectives and client requirements.

Skill Requirements

1. Advanced Expertise In Netapp File Storage Systems And Ontap Management.
2. InDepth Knowledge Of Ibm Spectrum Scale Configuration And Integration.
3. Excellent Skills In Using Storage Management Tools Such As Emc Unisphere, Netapp System Manager, And Ibm Spectrum Scale Gui/Cli.
4. Strong Understanding Of Storage Network Protocols (Nfs, Smb, Cifs) And Data Protection Strategies.
5. Excellent Analytical, ProblemSolving, And Mentoring Abilities In Complex, LargeScale Operational Settings.

Other Requirements

1. EMC Proven Professional Certification (EMCIE or equivalent) � optional but valuable.
2. NetApp Certified Implementation Engineer (NCIE) � optional but valuable.
3. IBM Certified Specialist � Spectrum Scale � optional but valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.