Track Manager - Network LAN/WAN
United States
Apply now
Job Description
Track Manager - Network LAN/WAN
Others, California

Job Summary

L3 is the senior Technical Member of the Team. He takes care of creating Documentation in terms of SOP, Process Flow & Root Cause Analysis. He performs troubleshooting which requires extensive knowledge in solving the issues. Sometimes the issues reported by customers cannot be solved by L1 & L2.

In that case, the L3 team analyses the issue and fixes it. L3 co-ordinates with the Vendor for bugs fixes in the codes and recommends upgrades of software and hardware. L3 drives the P1/P2 bridge calls to drive the issue to resolution. L3 also ensures the SLA of the ticket is monitored and production is back as soon as possible. L3 Identifies gaps and challenges in the infrastructure environments and provides recommendations

Key Responsibilities

• Certified in Networking CCNA, CCNP, CCIE w/lab (A MUST), Cisco ,Brocade, Aruba, Netscaler • Primary skills in Networking, Routing & Switching. • Secondary skills in Load balancer(Netscaler) and Wireless (Aruba) • Expertise in Nexus 7k, 9k, Cisco 6500's, Cisco ASR/ISR routers, Cisco WAAS and Cisco ACS • Good Knowledge in products like Catalyst switches, Cisco (Routers/Switches), Brocade Switches and Aruba (Wireless controllers / AP) • Expertise in Aruba Wireless Infrastructure. • Expertise in Arista/HP/Extreme Network Switches • Hands on Riverbed, Netscaler load balancer. • Network monitoring/diagnostic application i.e. Solarwinds , Netflow, etc. or equivalent ,interpretation of packet captures. • Expertise in ticketing tools like ServiceNOW. • Expertise in network documentation tools such as Visio.. • Strong knowledge of Convergence Technologies including QOS on LAN and WAN • Strong knowledge of BGP, OSPF, EGIRP, HSRP, STP and VRRP protocols (A MUST) • Architecture/, design and implementation responsibility for Data Center and LAN/WAN for large corporate environment, based on architectural standards. • Expertise in Network Service such as DC, DNS/DHCP, VPN/Client Connectivity. • Expert in various Cisco network devices and services (routers, switches, firewalls, load balancers, VPN, QoS, DMvpn • Network Architecture performance tuning. • Installation, configuration and very strong troubleshooting experience in Cisco devices other OEM’s. • Experience in WAN, Wireless & Site Networks maintenance Datacenter support • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations • Monitor performance and ensure system availability and reliability • Monitor system resource utilization, trending and capacity planning • Provide Level-L4/L3 support and troubleshooting to resolve issues with in SLA. • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure • Liaise with vendors and other IT personnel for problem resolution

Extensive Hands-On experience in all relative systems

Skill Requirements

1. Advanced Expertise In Cisco And Juniper Network Devices And Protocols (Ospf, Bgp, Mpls, Vlans).
2. Excellent Command Of Network Monitoring And Management Tools (Solarwinds, Wireshark, Snmp).
3. Advanced Knowledge Of Network Security Principles, Including Firewall Configuration And Vpn Technologies.
4. Strong Skills In Process Optimization, Automation (Python, Ansible), And Network Documentation.
5. Excellent Leadership And Mentoring Abilities, With A Focus On Team Empowerment And Operational Excellence.
6. Strong Analytical, ProblemSolving, And Client Engagement Skills.

Other Requirements

1. Cisco Certified Network Professional (CCNP) or Juniper Networks Certified Specialist (JNCIS) certification required.
2. ITIL Foundation certification is optional but valuable
Maximum Salary (US):  139000
Minimum Salary (US):  95000
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.