Track Manager - Network LAN/WAN
India
Job Description
Track Manager - Network LAN/WAN
Bengaluru, Karnataka
Job Summary
This role is accountable for managing complex network operations for large-scale LAN/WAN environments, driving continuous service improvement, and ensuring high standards in client service delivery. The individual provides expert leadership to operations teams, implements innovative process enhancements, and ensures the achievement of operational SLAs and business objectives.
Key Responsibilities
| Job Description: Tier 3 – Network Assurance (Data) |
| Role Title: Senior Network Engineer – Tier 3 |
| Location: Pan India (Preferred: Bengaluru, Chennai) |
| Experience: 8–15 years in enterprise or telecom network environments |
| Department: Network Assurance – Data |
| Role Summary |
| As a Tier 3 Network Data Engineer, you will serve as a senior escalation point for complex data network issues, lead root cause analysis, and drive optimization initiatives across large-scale enterprise and telecom infrastructures. You will collaborate with Tier 1/2 teams, engineering, and customer stakeholders to ensure high availability and performance of data services. |
| Key Responsibilities |
| • Lead advanced troubleshooting and resolution of escalated incidents across Ethernet, MPLS, SD-WAN, IP routing, and switching domains. |
| • Perform logical provisioning, configuration, and validation of transmission circuits and services. |
| • Drive root cause analysis and implement permanent fixes for recurring issues. |
| • Collaborate with Tier 1/2 teams and engineering to support network upgrades, migrations, and integration of new technologies. |
| • Maintain and optimize network performance, ensuring minimal downtime and SLA adherence. |
| • Document network topologies, configurations, and operational procedures. |
| • Participate in SA OPS reviews and provide performance insights and improvement plans. |
| • Mentor junior engineers and contribute to knowledge base development. |
| • Lead complex technical calls and drive them to resolution. |
| Required Skills |
| Deep expertise in: |
| - Routing & Switching: OSPF, BGP, EIGRP, MPLS, VLANs, STP |
| - Transmission Systems: DWDM, SDH, SONET, TDM |
| - Platforms: Cisco, Juniper, Alcatel/Nokia |
| - SD-WAN Technologies: Configuration, deployment, and troubleshooting of SD-WAN solutions (e.g., Cisco Viptela, Fortinet, Versa, etc.) |
| Proficiency in network diagnostic tools (Wireshark, iPerf, SNMP) |
| Experience with network automation and scripting (Python, Ansible) is a plus |
| Strong analytical and communication skills |
| Certifications (Preferred) |
| CCNP/CCIE, JNCIP/JNCIE, MEF-CECP, or equivalent |
| Education |
| Bachelor’s or Master’s degree in Computer Science, Electronics, or related field |
Skill Requirements
| Job Description: Tier 3 – Network Assurance (Data) |
| Role Title: Senior Network Engineer – Tier 3 |
| Location: Pan India (Preferred: Bengaluru, Chennai) |
| Experience: 8–15 years in enterprise or telecom network environments |
| Department: Network Assurance – Data |
| Role Summary |
| As a Tier 3 Network Data Engineer, you will serve as a senior escalation point for complex data network issues, lead root cause analysis, and drive optimization initiatives across large-scale enterprise and telecom infrastructures. You will collaborate with Tier 1/2 teams, engineering, and customer stakeholders to ensure high availability and performance of data services. |
| Key Responsibilities |
| • Lead advanced troubleshooting and resolution of escalated incidents across Ethernet, MPLS, SD-WAN, IP routing, and switching domains. |
| • Perform logical provisioning, configuration, and validation of transmission circuits and services. |
| • Drive root cause analysis and implement permanent fixes for recurring issues. |
| • Collaborate with Tier 1/2 teams and engineering to support network upgrades, migrations, and integration of new technologies. |
| • Maintain and optimize network performance, ensuring minimal downtime and SLA adherence. |
| • Document network topologies, configurations, and operational procedures. |
| • Participate in SA OPS reviews and provide performance insights and improvement plans. |
| • Mentor junior engineers and contribute to knowledge base development. |
| • Lead complex technical calls and drive them to resolution. |
| Required Skills |
| Deep expertise in: |
| - Routing & Switching: OSPF, BGP, EIGRP, MPLS, VLANs, STP |
| - Transmission Systems: DWDM, SDH, SONET, TDM |
| - Platforms: Cisco, Juniper, Alcatel/Nokia |
| - SD-WAN Technologies: Configuration, deployment, and troubleshooting of SD-WAN solutions (e.g., Cisco Viptela, Fortinet, Versa, etc.) |
| Proficiency in network diagnostic tools (Wireshark, iPerf, SNMP) |
| Experience with network automation and scripting (Python, Ansible) is a plus |
| Strong analytical and communication skills |
| Certifications (Preferred) |
| CCNP/CCIE, JNCIP/JNCIE, MEF-CECP, or equivalent |
| Education |
| Bachelor’s or Master’s degree in Computer Science, Electronics, or related field |
Other Requirements
1. Cisco Certified Network Professional (CCNP) or Juniper Networks Certified Specialist (JNCIS) certification required.
2. ITIL Foundation certification is optional but valuable
2. ITIL Foundation certification is optional but valuable
Information at a Glance
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Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
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Industry-benchmarked compensation
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Best-in-class healthcare benefits
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Personal time off
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Maternity and paternity benefits
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Access to skills / higher education programs/resources
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Discounts on products and services via Benefit Box
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Participate in CSR programs and live life with a purpose
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Opportunities to grow and advance your career
Note : The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.