Track Manager - Postfix,Microsoft Message Queuing
India
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Job Description
Track Manager - Postfix,Microsoft Message Queuing

Job Summary

This role drives operational excellence for enterprise messaging platforms, overseeing the management, optimization, and support of complex Postfix/Sendmail and O365 messaging environments on Unix/Linux. The individual ensures robust service delivery, solves high-impact issues, and champions process innovation to align messaging services with organizational objectives and client expectations.

Key Responsibilities

1. Lead advanced troubleshooting and optimization of email relay systems using Postfix/Sendmail on Unix/Linux and O365 Messaging Services, ensuring high availability and secure message flow.
2. Oversee incident, problem, and change management processes for messaging platforms, leveraging monitoring and automation tools to minimize downtime and service disruptions.
3. Design and implement operational improvements for messaging systems, introducing innovations in monitoring, reporting, and workflow automation in line with organizational objectives.
4. Mentor and guide support teams in best practices for email security, compliance, and system performance using industry-standard tools and methodologies.
5. Collaborate with stakeholders to understand business and client messaging requirements, translating them into effective and scalable technical solutions within the messaging ecosystem.
6. Ensure messaging services meet or exceed client SLAs by proactively identifying risks, resolving complex issues, and conducting root cause analysis for recurring problems.
7. Evaluate, recommend, and deploy enhancements to messaging infrastructure, integrating new features of O365 and open-source email solutions as appropriate.

Skill Requirements

1. Excellent Proficiency In O365 Messaging Services Administration, Including Exchange Online, Mail Flow, And Security Features.
2. Advanced Skills In Scripting (Shell, Powershell) For Automation And Operational Efficiency.
3. Expertise In Email Security Protocols (Tls, Spf, Dkim, Dmarc) And AntiSpam/AntiPhishing Technologies.
4. Excellent Understanding Of Incident, Change, And Problem Management Processes In LargeScale Operations.
5. Strong Leadership And Mentoring Abilities With A Track Record Of Driving Operational Improvements And Innovation.

Other Requirements

1. Microsoft 365 Certified: Messaging Administrator Associate (Recommended)
2. Linux Foundation Certified Engineer (LFCE) or similar (Optional but valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.