Job Summary

Job Summary : We are looking for an experienced Project Management professional based out of Bengaluru to serve as the primary point of contact for our customer. The role involves working closely with the client on a day-to-day basis to understand their requirements, translate them into actionable plans, and ensure timely, high-quality delivery. The candidate will be expected to work from office five days a week and interact directly with the customer. Job Responsibilities : • Act as the single point of contact between the customer and internal delivery teams. • Engage directly with the client to gather, understand, and document requirements. • Plan, execute, and track projects end-to-end, ensuring delivery within scope, timeline, and budget. • Manage and align multiple stakeholders across business and technical teams. • Handle client negotiations around scope, timelines, resources, and commercials. • Identify risks and dependencies early and drive mitigation plans. • Maintain project documentation, status reports, and dashboards. • Conduct regular reviews and status calls with the customer and leadership. • Ensure customer satisfaction and build long-term client relationships. Job Description : • Bachelor\\\\\\\'s degree (Engineering / Business preferred); MBA is a plus.\\\\r\\\\n• Experience with project management tools (Jira, MS Project, Confluence, etc.).\\\\r\\\\n• Prior experience in a client-facing delivery or consulting environment.\\\\r\\\\n.

Key Responsibilities

1. Lead program management using advanced project management tools to define, monitor, and optimize operational processes, ensuring delivery of complex projects meets client SLAs and organizational objectives.
2. Apply DMO methodologies and analytics platforms to enhance management reporting, business process improvement, and organizational planning, driving data-driven decision-making across projects.
3. Direct and mentor project teams using collaboration and workflow management tools, fostering transparent communication and empowering team members to achieve project milestones and goals.
4. Identify and implement innovative process improvements and automation opportunities leveraging industry-standard PMO and DMO frameworks, advancing operational efficiency and organizational progress.
5. Engage with clients using structured feedback mechanisms and program dashboards to understand requirements, proactively resolve issues, and ensure service delivery aligns with client expectations.
6. Provide expert solutions by analyzing customer needs within the delivery environment, ensuring optimal results through tailored program management strategies.

Skill Requirements

Skill Requirement : • Excellent verbal and written communication skills. • Proven experience in handling and aligning multiple stakeholders. • Strong client negotiation and relationship management skills. • Ability to work under pressure and manage competing priorities. • Strong problem-solving and decision-making abilities.

Other Requirements

Other Requirement : • Bachelor\'s degree (Engineering / Business preferred); MBA is a plus. • Experience with project management tools (Jira, MS Project, Confluence, etc.). • Prior experience in a client-facing delivery or consulting environment.1. PMP, PRINCE2, or PgMP certification preferred.
2. Lean Six Sigma Black Belt certification is optional but valuable