Track Manager - Program & Project Management
India
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Job Description
Track Manager - Program & Project Management
Bengaluru, Karnataka

Job Summary

Team Structure and Leadership Manage staff within GTE/Cloud, GTE/Hosting and GTE/DMP to act as reliability caretakers and foster support for Cloud, Hosting and DMP production services. Collaborate with current leads/managers as part of this team to drive production quality and ensure oversight of incidents during Asia hours and Paris Morning hours. Structure the team for constant collaboration, shared incident management, and regular reviews for priorities, improving reliability and efficiency. Core Responsibilities Oversee and lead Service Management, ensuring the availability, latency, performance for Critical Applications within GBTO Incident Management: Drive the process of responding to Major incidents and ensuring minimized downtime and business impact. Operate incident response model to cover business-critical applications, emphasizing rapid incident detection and resolution. Stakeholder Communication: Act as a primary point of contact for communicating incident status, impact and recovery status to senior management and other key stakeholders. Monitor key incident trends and metrics, publish reports and insights for process improvement and risk management. Regularly monitor systems and automate operational tasks to reduce manual work, drive efficiency, and foster proactive reliability improvements. Availability during APAC Business hours (5:30 AM to 3:00 PM IST) Strategic Initiatives and Collaboration Partner closely with business stakeholders to continuously align GTE (Cloud, Hosting and DMP) priorities and ensure the production services meets key metrics and objectives. Drive IT service transformation initiatives which include Cloud adoption for increased resilience and agility Automation and target reduced human errors. Visibility of Self-service capabilities for development and operational teams within GBTO Ensure GTE services adhere to local regulatory requirements, align to group security standards and be compliant for internal audits and risk. Able to propose market trends and tooling-based solutions to meet the business requirements. Business Continuity and Disaster Recovery Robust Business Continuity and Disaster Recovery (BCDR) processes for all countries Compliant to periodic drills and review to ensure ongoing readiness and effective response in the event of major incidents. Team Culture and Continuous Improvement Encourage a collaborative team culture focused on learning from incidents, postmortems and continue upskilling in cloud. Embed reliability goals into the daily workflow and make reliability a shared organizational objective to all staff. Drive Innovation culture within teams.

Key Responsibilities

Team Structure and Leadership Manage staff within GTE/Cloud, GTE/Hosting and GTE/DMP to act as reliability caretakers and foster support for Cloud, Hosting and DMP production services. Collaborate with current leads/managers as part of this team to drive production quality and ensure oversight of incidents during Asia hours and Paris Morning hours. Structure the team for constant collaboration, shared incident management, and regular reviews for priorities, improving reliability and efficiency. Core Responsibilities Oversee and lead Service Management, ensuring the availability, latency, performance for Critical Applications within GBTO Incident Management: Drive the process of responding to Major incidents and ensuring minimized downtime and business impact. Operate incident response model to cover business-critical applications, emphasizing rapid incident detection and resolution. Stakeholder Communication: Act as a primary point of contact for communicating incident status, impact and recovery status to senior management and other key stakeholders. Monitor key incident trends and metrics, publish reports and insights for process improvement and risk management. Regularly monitor systems and automate operational tasks to reduce manual work, drive efficiency, and foster proactive reliability improvements. Availability during APAC Business hours (5:30 AM to 3:00 PM IST) Strategic Initiatives and Collaboration Partner closely with business stakeholders to continuously align GTE (Cloud, Hosting and DMP) priorities and ensure the production services meets key metrics and objectives. Drive IT service transformation initiatives which include Cloud adoption for increased resilience and agility Automation and target reduced human errors. Visibility of Self-service capabilities for development and operational teams within GBTO Ensure GTE services adhere to local regulatory requirements, align to group security standards and be compliant for internal audits and risk. Able to propose market trends and tooling-based solutions to meet the business requirements. Business Continuity and Disaster Recovery Robust Business Continuity and Disaster Recovery (BCDR) processes for all countries Compliant to periodic drills and review to ensure ongoing readiness and effective response in the event of major incidents. Team Culture and Continuous Improvement Encourage a collaborative team culture focused on learning from incidents, postmortems and continue upskilling in cloud. Embed reliability goals into the daily workflow and make reliability a shared organizational objective to all staff. Drive Innovation culture within teams.

Skill Requirements

Team Structure and Leadership Manage staff within GTE/Cloud, GTE/Hosting and GTE/DMP to act as reliability caretakers and foster support for Cloud, Hosting and DMP production services. Collaborate with current leads/managers as part of this team to drive production quality and ensure oversight of incidents during Asia hours and Paris Morning hours. Structure the team for constant collaboration, shared incident management, and regular reviews for priorities, improving reliability and efficiency. Core Responsibilities Oversee and lead Service Management, ensuring the availability, latency, performance for Critical Applications within GBTO Incident Management: Drive the process of responding to Major incidents and ensuring minimized downtime and business impact. Operate incident response model to cover business-critical applications, emphasizing rapid incident detection and resolution. Stakeholder Communication: Act as a primary point of contact for communicating incident status, impact and recovery status to senior management and other key stakeholders. Monitor key incident trends and metrics, publish reports and insights for process improvement and risk management. Regularly monitor systems and automate operational tasks to reduce manual work, drive efficiency, and foster proactive reliability improvements. Availability during APAC Business hours (5:30 AM to 3:00 PM IST) Strategic Initiatives and Collaboration Partner closely with business stakeholders to continuously align GTE (Cloud, Hosting and DMP) priorities and ensure the production services meets key metrics and objectives. Drive IT service transformation initiatives which include Cloud adoption for increased resilience and agility Automation and target reduced human errors. Visibility of Self-service capabilities for development and operational teams within GBTO Ensure GTE services adhere to local regulatory requirements, align to group security standards and be compliant for internal audits and risk. Able to propose market trends and tooling-based solutions to meet the business requirements. Business Continuity and Disaster Recovery Robust Business Continuity and Disaster Recovery (BCDR) processes for all countries Compliant to periodic drills and review to ensure ongoing readiness and effective response in the event of major incidents. Team Culture and Continuous Improvement Encourage a collaborative team culture focused on learning from incidents, postmortems and continue upskilling in cloud. Embed reliability goals into the daily workflow and make reliability a shared organizational objective to all staff. Drive Innovation culture within teams.

Other Requirements

Team Structure and Leadership Manage staff within GTE/Cloud, GTE/Hosting and GTE/DMP to act as reliability caretakers and foster support for Cloud, Hosting and DMP production services. Collaborate with current leads/managers as part of this team to drive production quality and ensure oversight of incidents during Asia hours and Paris Morning hours. Structure the team for constant collaboration, shared incident management, and regular reviews for priorities, improving reliability and efficiency. Core Responsibilities Oversee and lead Service Management, ensuring the availability, latency, performance for Critical Applications within GBTO Incident Management: Drive the process of responding to Major incidents and ensuring minimized downtime and business impact. Operate incident response model to cover business-critical applications, emphasizing rapid incident detection and resolution. Stakeholder Communication: Act as a primary point of contact for communicating incident status, impact and recovery status to senior management and other key stakeholders. Monitor key incident trends and metrics, publish reports and insights for process improvement and risk management. Regularly monitor systems and automate operational tasks to reduce manual work, drive efficiency, and foster proactive reliability improvements. Availability during APAC Business hours (5:30 AM to 3:00 PM IST) Strategic Initiatives and Collaboration Partner closely with business stakeholders to continuously align GTE (Cloud, Hosting and DMP) priorities and ensure the production services meets key metrics and objectives. Drive IT service transformation initiatives which include Cloud adoption for increased resilience and agility Automation and target reduced human errors. Visibility of Self-service capabilities for development and operational teams within GBTO Ensure GTE services adhere to local regulatory requirements, align to group security standards and be compliant for internal audits and risk. Able to propose market trends and tooling-based solutions to meet the business requirements. Business Continuity and Disaster Recovery Robust Business Continuity and Disaster Recovery (BCDR) processes for all countries Compliant to periodic drills and review to ensure ongoing readiness and effective response in the event of major incidents. Team Culture and Continuous Improvement Encourage a collaborative team culture focused on learning from incidents, postmortems and continue upskilling in cloud. Embed reliability goals into the daily workflow and make reliability a shared organizational objective to all staff. Drive Innovation culture within teams.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.