Track Manager - Release Management, ServiceNow
India
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Job Description
Track Manager - Release Management, ServiceNow
Chennai, Tamil Nadu

Job Summary

Release & Service Catalogue Manager (L3) – ServiceNow, Governance & Service Integration

Key Responsibilities

Own and govern the enterprise Release Management and Service Catalogue Management processes. • Manage release planning, deployment governance, release readiness reviews, and post-implementation assessments. • Lead Service Catalogue lifecycle management, including service onboarding, rationalization, standardization, and optimization. • Ensure catalogue services, request models, workflows, SLAs, and approvals are accurately maintained within ServiceNow. • Coordinate cross-functional teams, suppliers, and business stakeholders to manage service introductions and release dependencies. • Drive governance forums, CAB meetings, release reviews, and catalogue management boards. • Monitor process compliance, service catalogue quality, release performance, and service adoption metrics. • Lead continual service improvement initiatives to enhance user experience and operational efficiency.

Skill Requirements

10-15+ years of IT experience with strong experience in Release Management and Service Catalogue Management. • Expertise in ServiceNow Service Catalog, Release Management, and Change Management Modules. • Strong knowledge of ITIL Release, Request Fulfilment, Change, Incident, Problem, and Configuration Management processes. • Experience in SIAM or multi-supplier service delivery environments. • Strong stakeholder management, governance, and leadership capabilities. • Experience with service rationalization, service onboarding, workflow design, and service standardization. ServiceNow Experience (Mandatory) • Service Catalog Management • Release Management • Change Management • Request Fulfilment • CMDB & Service Mapping • Workflow & Approval Design • Reporting & Performance Dashboards • Service Portfolio and Catalogue Governance

Other Requirements

Preferred Qualifications • ITIL Foundation (Mandatory) • ITIL Managing Professional / ITIL Expert (Preferred) • ServiceNow CSA and CIS-ITSM (Preferred) • SIAM Foundation Certification (Preferred)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.