Job Summary
This role is accountable for leading the operations and support of complex enterprise identity and access management environments, driving continuous improvement initiatives, and ensuring the delivery of reliable and secure IDaaS solutions. The individual orchestrates SailPoint IdentityNow and FAM operations, leverages Java for custom integrations, and empowers teams to meet and exceed client SLAs through strategic problem-solving and process innovation.
Key Responsibilities
1. Lead and optimize SailPoint IdentityNow and FAM operations by applying expert-level knowledge of IDaaS implementation to ensure high system availability, performance, and compliance with client SLAs.
2. Drive the adoption of automation and advanced scripting using Java within SailPoint platforms to enhance incident resolution, provisioning, and access reviews.
3. Oversee and improve identity governance processes by configuring and maintaining connectors, policies, and workflows in SailPoint IdentityNow and FAM environments.
4. Serve as the primary escalation point for complex technical issues, conducting root cause analysis and implementing preventive measures leveraging SailPoint and Java expertise.
5. Mentor and guide support teams, providing expert insights on SailPoint best practices, troubleshooting complex operational challenges, and fostering continuous skill development.
6. Collaborate with internal stakeholders to translate evolving client requirements into operational enhancements using SailPoint capabilities.
7. Champion process innovation and continuous improvement initiatives across identity management operations, ensuring alignment with organizational objectives and industry standards.
- Define enterprise IAM and IGA architecture using SailPoint IdentityIQ and FAM.
- Develop target-state IAM roadmaps aligned with business and security requirements.
- Design scalable solutions for:
- Identity Lifecycle Management
- Joiner-Mover-Leaver (JML) Processes
- Access Certification
- Role Management
- Segregation of Duties (SoD)
- File Access Governance
- Privileged Access Integration
- Produce High-Level Design (HLD) and Low-Level Design (LLD) documents.
SailPoint IdentityIQ
- Architect SailPoint IIQ deployments and upgrades.
- Design provisioning and de-provisioning workflows.
- Design custom workflows, forms, rules and approval processes.
- Architect application onboarding frameworks.
- Design connector and integration strategies.
- Define identity correlation and aggregation processes.
- Architect identity lifecycle automation.
SailPoint File Access Manager (FAM)
- Design and implement File Access Governance solutions.
- Architect file entitlement discovery and access review processes.
- Design governance controls for:
- Windows File Shares
- NAS Storage
- SharePoint Repositories
- Cloud Storage Platforms
- Implement owner certification campaigns.
- Establish least-privilege access models.
- Analyze excessive permissions and dormant access.
Integration & Automation
- Integrate SailPoint with:
- Active Directory
- Entra ID (Azure AD)
- LDAP
- SAP
- ServiceNow
- Workday
- Oracle
- Salesforce
- Custom Applications
- Define REST, SCIM, JDBC and Web Service integration frameworks.
- Enable automation using workflow orchestration and APIs.
Governance & Compliance
- Implement governance controls aligned to:
- ISO 27001
- SOX
- GDPR
- NIST
- HIPAA (where applicable)
- Design and manage certification campaigns.
- Implement role mining and role engineering strategies.
- Support audit readiness and compliance reporting.
Leadership & Stakeholder Management
- Conduct architecture workshops.
- Lead technical governance boards.
- Mentor SailPoint consultants and engineers.
- Engage with client security and enterprise architecture teams.
- Provide solution guidance during customer audits and assessments.
Skill Requirements
1. Excellent Ability To Develop, Troubleshoot, And Optimize JavaBased Customizations And Integrations Within Sailpoint Solutions.
2. Advanced Expertise In Configuring Identity Lifecycle Workflows, Access Certifications, And Policy Enforcement In Sailpoint Environments.
3. Strong Skills In Operational Analytics, Incident Management, And SlaDriven Support For Complex Identity Management Systems.
4. Excellent Mentoring And Leadership Abilities To Empower Technical Teams And Drive Operational Excellence.
SailPoint Technologies
- SailPoint IdentityIQ (IIQ)
- SailPoint File Access Manager (FAM)
- SailPoint Identity Governance
- Access Certification
- Policy Management
- Role Management
- Lifecycle Management
IAM & Security
- Identity Governance & Administration (IGA)
- Identity Access Management (IAM)
- RBAC
- ABAC
- Segregation of Duties (SoD)
- PAM Integration
Directory & Authentication Platforms
- Active Directory
- Microsoft Entra ID
- LDAP/LDAPS
- SAML
- OAuth
- OIDC
- MFA
Integration Technologies
- REST APIs
- SCIM
- JDBC
- SOAP
- PowerShell
- Java
- BeanShell
- SQL
- XML
- JSON
Infrastructure Platforms
- Windows Server
- Linux
- Microsoft Azure
- AWS (Preferred)
- Virtualization Platforms
Other Requirements
1. SailPoint IdentityNow Certified Implementation Engineer (optional but highly valuable)
2. Java SE Programmer certification (optional but valuable