Job Summary

This role is accountable for leading the operations and support of complex enterprise identity and access management environments, driving continuous improvement initiatives, and ensuring the delivery of reliable and secure IDaaS solutions. The individual orchestrates SailPoint IdentityNow and FAM operations, leverages Java for custom integrations, and empowers teams to meet and exceed client SLAs through strategic problem-solving and process innovation.

The SailPoint L3 Engineer will be responsible for the stability, configuration, and continuous improvement of the Identity Governance and Administration (IGA) platform based on SailPoint IdentityIQ. The role involves advanced troubleshooting, application onboarding, workflow configuration, and ensuring reliable identity lifecycle and access governance processes across integrated enterprise applications. The engineer will also provide technical guidance to L1 and L2 support teams.

Key Responsibilities

1. Lead and optimize SailPoint IdentityNow and FAM operations by applying expert-level knowledge of IDaaS implementation to ensure high system availability, performance, and compliance with client SLAs.
2. Drive the adoption of automation and advanced scripting using Java within SailPoint platforms to enhance incident resolution, provisioning, and access reviews.
3. Oversee and improve identity governance processes by configuring and maintaining connectors, policies, and workflows in SailPoint IdentityNow and FAM environments.
4. Serve as the primary escalation point for complex technical issues, conducting root cause analysis and implementing preventive measures leveraging SailPoint and Java expertise.
5. Mentor and guide support teams, providing expert insights on SailPoint best practices, troubleshooting complex operational challenges, and fostering continuous skill development.
6. Collaborate with internal stakeholders to translate evolving client requirements into operational enhancements using SailPoint capabilities.
7. Champion process innovation and continuous improvement initiatives across identity management operations, ensuring alignment with organizational objectives and industry standards.

Provide advanced operational support for the SailPoint IdentityIQ platform and resolve complex incidents impacting identity provisioning, aggregation, and certification processes. 
• Monitor platform health, scheduled jobs, task execution, and connector status to ensure smooth operation of the IGA platform. 
• Troubleshoot provisioning failures, workflow errors, connector issues, and aggregation problems across integrated applications. 
• Support onboarding of new applications into SailPoint by working with application owners to gather integration requirements and entitlement structures. 
• Configure and maintain SailPoint workflows, provisioning policies, connectors, and access request configurations. 
• Perform configuration updates and enhancements in non-production environments and coordinate deployments through the change management process. 
• Support identity lifecycle management processes including joiner, mover, and leaver automation. 
• Investigate and resolve data inconsistencies between identity sources and connected applications. 
• Conduct root cause analysis for major incidents and implement long-term remediation actions. 
• Maintain platform performance through regular health checks, database maintenance coordination, and monitoring of task execution. 
• Support access certification campaigns and ensure proper functioning of governance processes. 
• Identify opportunities for operational improvements and automation of repetitive tasks. 
• Maintain technical documentation including integration details, operational procedures, and configuration changes. 
• Provide guidance and technical support to L1 and L2 engineers for incident resolution and operational tasks. 

Skill Requirements

1. Excellent Ability To Develop, Troubleshoot, And Optimize JavaBased Customizations And Integrations Within Sailpoint Solutions.
2. Advanced Expertise In Configuring Identity Lifecycle Workflows, Access Certifications, And Policy Enforcement In Sailpoint Environments.
3. Strong Skills In Operational Analytics, Incident Management, And SlaDriven Support For Complex Identity Management Systems.
4. Excellent Mentoring And Leadership Abilities To Empower Technical Teams And Drive Operational Excellence.

 • Knowledge of SailPoint workflows, rules, and task configuration. 
• Understanding of identity aggregation, correlation, and reconciliation concepts. 
• Familiarity with Active Directory and enterprise identity systems. 
• Experience supporting enterprise IAM environments with multiple integrated applications. Strong hands-on experience with SailPoint IdentityIQ platform administration and configuration. 
• Good understanding of identity lifecycle management, access governance, and provisioning. 
• Experience with application integrations using standard connectors such as LDAP, JDBC, or web services.

Other Requirements

1. SailPoint IdentityNow Certified Implementation Engineer (optional but highly valuable)
2. Java SE Programmer certification (optional but valuable

• Participate in incident, problem, and change management processes. 
• Work closely with security teams and application owners to maintain proper access governance. 
• Contribute to operational improvements and platform optimization initiatives.