Track Manager - Service Management, SAP Security
India
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Job Description
Track Manager - Service Management, SAP Security

Job Summary

This role drives operational excellence for large-scale SAP Security and GRC service lines, ensuring high-quality support delivery, client satisfaction, and continuous process innovation. The individual empowers teams, oversees complex problem-solving, and steers improvements aligned with organizational objectives.

Key Responsibilities

1. Oversee SAP Security and GRC operations by implementing advanced service line management practices, optimizing workflows, and ensuring adherence to regulatory and compliance requirements using SAP GRC tools.
2. Lead process improvement initiatives in SAP Security administration and GRC controls, leveraging automation and analytics platforms to enhance efficiency and reporting accuracy.
3. Manage escalations and resolve complex SAP Security and GRC issues by applying expert knowledge of SAP authorization concepts and risk management frameworks.
4. Engage with clients to understand security and compliance requirements, ensuring the support team delivers on SLAs and proactively addresses emerging risks.
5. Mentor and empower the SAP Security & GRC operations team by providing expert guidance, conducting knowledge-sharing sessions, and fostering a culture of innovation and accountability.
6. Drive adoption of new SAP Security features and GRC modules, evaluating emerging technologies and implementing best practices to strengthen service delivery.
7. Develop and monitor key operational metrics using SAP Solution Manager and reporting tools to ensure transparency and continuous improvement in service operations.

Skill Requirements

1. Excellent Knowledge Of Sap Grc Modules (Access Control, Process Control, Risk Management).
2. Advanced Skills In Service Line Management Within Enterprise It Operations.
3. InDepth Experience With Sap Solution Manager And Related Monitoring/Reporting Tools.
4. Strong Analytical And ProblemSolving Skills For Complex Incident And Risk Resolution.
5. Advanced Proficiency In Stakeholder Management And Team Leadership.
6. Excellent Understanding Of It Compliance, Audit, And Regulatory Frameworks Related To Sap Environments.

Other Requirements

1. SAP Certified Technology Associate � SAP System Security and Authorizations (optional but valuable)
2. SAP Certified Application Associate � SAP Access Control (optional but valuable)
3. ITIL Foundation Certification (optional but valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.