Track Manager - Telepresence,Microsoft Intune
India
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Job Description
Track Manager - Telepresence,Microsoft Intune
Noida, Uttar Pradesh

Job Summary

The AV/VC Engineer is responsible for the design, deployment, operation, and support of enterprise Audio-Visual and Video Conferencing solutions. This role ensures seamless collaboration experiences across meeting rooms, townhalls, executive setups, and hybrid work environments, with a strong focus on Microsoft Teams Rooms and enterprise VC platforms.

 

Key Responsibilities

AV / VC Operations & Support

  • Provide L2/L3 support for Audio Visual and Video Conferencing systems across meeting rooms, boardrooms, training rooms, and auditoriums
  • Proactively monitor and troubleshoot AV/VC incidents to ensure high availability and minimal downtime
  • Support Microsoft Teams Rooms (MTR – Windows/Android), Zoom Rooms, Webex Rooms, and SIP-based VC systems
  • Perform break-fix support for cameras, microphones, speakers, control panels, codecs, and displays

Meeting Room & Collaboration Systems

  • Configure, maintain, and optimize conference room technologies including:
    • Displays & video walls
    • Wireless presentation systems (Barco ClickShare, Crestron AirMedia, etc.)
    • DSPs and room control systems (Crestron, Extron, AMX)
  • Ensure seamless integration with Microsoft 365 (Teams, Outlook room booking, Exchange)
  • Support executive meetings, VIP sessions, townhalls, and large-scale broadcasts

Deployment & Projects

  • Lead or support AV/VC rollouts for new offices, expansions, or room upgrades
  • Coordinate with vendors, OEMs, and facilities teams for installation and commissioning
  • Participate in standardization and modernization initiatives (room templates, device standards, automation)
  • Support testing, UAT, and handover to operations

Monitoring, Reporting & Documentation

  • Use monitoring tools to track room health, device status, and usage analytics
  • Prepare SOPs, knowledge articles, and troubleshooting guides
  • Track SLAs, MTTR, and user experience metrics
  • Support audits, compliance, and asset lifecycle management

Stakeholder & User Engagement

  • Act as a single point of contact for AV/VC-related escalations
  • Provide on-site and remote support to end users and leadership
  • Conduct user awareness sessions and quick-reference training

 

Required Skills & Competencies

Technical Skills

  • Strong hands-on experience with AV & VC systems
  • Expertise in Microsoft Teams Rooms (MTR)
  • Working knowledge of:
    • Zoom, Webex, SIP/H.323 VC
    • Cameras, microphones, speakers, DSPs
    • Room control systems (Crestron / Extron / AMX)
  • Understanding of network fundamentals (LAN, VLAN, QoS, multicast, firewalls)
  • Familiarity with Windows OS, Android-based room systems, and firmware upgrades

Key Responsibilities

Key Sourcing Information: · Provide L2/L3 support for Audio Visual and Video Conferencing systems across meeting rooms, boardrooms, training rooms, and auditoriums Proactively monitor and troubleshoot AV/VC incidents to ensure high availability and minimal downtime

Skill Requirements

1. Excellent Knowledge Of Microsoft Mecm (Sccm) And Intune For LargeScale Device Management, Software Deployment, And Compliance Enforcement.
2. Advanced Skills In Network Voice Technologies, Including Voip Protocols, Sip, And Qos Optimization.
3. Strong Experience In Operational Analytics, Process Optimization, And Automation Within It Support Environments.
4. Excellent Leadership And Mentoring Abilities In Managing Technical Support Teams.
5. InDepth Understanding Of ItilBased Service Management And Continuous Improvement Methodologies.
6. Excellent Communication And Client Engagement Skills, With The Ability To Translate Technical Issues Into Business Impact.

1. Excellent Knowledge Of Sharepoint Online Management, Permissions, And Workflow Automation.
2. Advanced Skills In Microsoft 365 Security, Compliance, And Analytics Tools.
3. Excellent Ability To Lead Operational Process Improvements Using Automation And Reporting Solutions.
4. Strong Client Engagement Skills For Requirements Analysis, Escalation Management, And Solution Delivery.
5. Expert In Mentoring And Guiding Support Teams On Collaboration Technology Best Practices.

Other Requirements

1. Microsoft 365 Certified: Teams Administrator Associate (recommended)
2. Microsoft Certified: SharePoint Administrator Associate (optional but valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.