Track Manager - Windows Azure IaaS, Terraform
India
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Job Description
Track Manager - Windows Azure IaaS, Terraform
Others, Uttar Pradesh

Job Summary

Capacity & Availability Management\r\n· Identify scaling opportunities with virtual machines or services as required and identify zone redundancy patterns for performance.\r\n· Keep track of capacity forecasts and proactively identify performance bottlenecks.\r\nBackup & Restore Operations\r\n· Execute frequent backups (Azure Backup, NetApp Snapshots) and perform basic restore tasks to ensure business continuity.\r\n· Conduct routine backup verifications/tests to confirm data integrity.\r\n\r\nAccess & Permissions Management\r\n· Maintain Azure/NetApp file shares, setting up and adjusting access controls and AD group permissions according to organizational policy.\r\n· Perform periodic identity and access reviews to ensure the principle of least privilege.\r\n

Primary Monitoring & Incident Response\r\n· Provide 24×7 monitoring of Azure infrastructure (computer, network, storage) using tools such as Azure Monitor, Splunk, Dynatrace, and custom dashboards.\r\n· Respond to alerts and triage P1/P2 escalations via ServiceNow war rooms, performing initial diagnosis and remediation where possible.\r\n· Incident / Change / Exception process adherence.\r\n 


Sufficient knowledge to follow runbooks and standard operating procedures (SOPs).\\\\r\\\\n• Documentation of standard operating procedures and IaC changes should be continuously updated in a central repository (e.g., Git repos).\\\\r\\\\n• Familiarity with Epic implementations (on-prem / cloud)\\\\r\\\\n 

Key Responsibilities

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Skill Requirements

Logging & Metrics Oversight\r\n· Oversee monitoring agents (e.g., Splunk, Dynatrace, Azure Alerts, System Pulse), ensuring they are UpToDate and generating the right alerts/metrics for L2 to act upon.\r\n· Collaborate with L3 to finetune alert thresholds and logging when chronic issues emerge.\r\n\r\nBasic Performance Testing\r\n· Execute routine performance checks (e.g., load or stress tests) in coordination with L3 teams when potential service degradation is suspected.\r\n· Document and escalate consistent performance anomalies.\r\n

Other Requirements

SKILL SET & STAFFING CONSIDERATIONS\r\n• Mandatory Skillset Required - Splunk, Dynatrace\r\n• Familiar with Azure Backup services, basic restore procedures, and file share permissions. Comfortable reading and troubleshooting logs/metrics (Azure Monitor).\r\n• Proficiency in ticketing systems (ServiceNow), collaborating with other technical teams for escalations.\r\n
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.