Job Summary
The Network L3 SME is responsible for delivering advanced technical support, expert-level troubleshooting, and operational leadership across complex enterprise network environments. The role serves as the senior escalation point for critical network incidents, drives root cause analysis for recurring issues, supports operational and project-led changes, and ensures stable, secure, and high-performing network services across LAN, WAN, data center, cloud, SD-WAN, security, and application connectivity domains. Own and resolve complex Level 3 network incidents across routing, switching, WAN, LAN, SD-WAN, cloud networking, firewall, security, load balancing, and data center network domains. Act as the technical escalation point for Level 2 teams, providing expert guidance, troubleshooting direction, validation, and resolution ownership. Support configuration, troubleshooting, and operational management of enterprise network hardware, software, security controls, and connectivity services. Coordinate with onsite teams, third-party vendors, hardware maintenance providers, and customer stakeholders for physical network issues, installations, break-fix activities, and service restoration. Drive timely incident resolution within SLA commitments while maintaining high-quality troubleshooting notes, resolution documentation, and service improvement recommendations. Support implementation of network filtering, access controls, routing policies, firewall rules, SD-WAN configurations, cloud connectivity, and security service integrations. Key Responsibilities Lead investigation and resolution of chronic, recurring, and business-impacting network issues through structured troubleshooting and root cause analysis. Manage complex incidents across routing, switching, WAN, MPLS, SD-WAN, cloud networking, firewalls, proxy/security services, application delivery, and data center network environments. Represent the network tower in incident, problem, and change management forums, providing clear technical updates, risk assessment, impact analysis, and recommended actions. Review, validate, and implement operational changes while ensuring adherence to change governance, risk mitigation, testing, and rollback planning. Partner with client stakeholders, offshore teams, onsite support, vendors, and project teams to ensure stable network operations and smooth project transition into BAU support. Provide technical mentoring, knowledge transfer, and training to improve Level 1 and Level 2 capability and reduce recurring escalations. Analyze monitoring tool outputs, identify service risks, recommend improvements, and support proactive actions to reduce downtime and improve network availability. Required Qualifications and Experience Core Requirements Minimum of 8–10 years of hands-on experience in enterprise network operations, implementation, troubleshooting, and managed services support. Strong expertise in routing, switching, WAN, SD-WAN, network security, cloud connectivity, application delivery, and data center networking. CCNP or equivalent certification is preferred; strong practical knowledge of enterprise networking technologies is mandatory. Proven ability to diagnose and resolve complex network incidents within defined SLA timelines, with strong focus on service restoration, permanent fix identification, and operational stability. Experience working directly with customer stakeholders to understand requirements, assess operational impact, communicate technical findings, and coordinate delivery with offshore and cross-functional teams. Excellent communication, documentation, presentation, and stakeholder management skills, including the ability to present technical recommendations and service improvement opportunities to senior leadership audiences. Demonstrated ownership, accountability, and leadership in a 24x7 managed services or mission-critical network operations environment. Technical Skills Routing and Switching: Expert-level t
Key Responsibilities
The Network L3 SME is responsible for delivering advanced technical support, expert-level troubleshooting, and operational leadership across complex enterprise network environments. The role serves as the senior escalation point for critical network incidents, drives root cause analysis for recurring issues, supports operational and project-led changes, and ensures stable, secure, and high-performing network services across LAN, WAN, data center, cloud, SD-WAN, security, and application connectivity domains. Own and resolve complex Level 3 network incidents across routing, switching, WAN, LAN, SD-WAN, cloud networking, firewall, security, load balancing, and data center network domains. Act as the technical escalation point for Level 2 teams, providing expert guidance, troubleshooting direction, validation, and resolution ownership. Support configuration, troubleshooting, and operational management of enterprise network hardware, software, security controls, and connectivity services. Coordinate with onsite teams, third-party vendors, hardware maintenance providers, and customer stakeholders for physical network issues, installations, break-fix activities, and service restoration. Drive timely incident resolution within SLA commitments while maintaining high-quality troubleshooting notes, resolution documentation, and service improvement recommendations. Support implementation of network filtering, access controls, routing policies, firewall rules, SD-WAN configurations, cloud connectivity, and security service integrations. Key Responsibilities Lead investigation and resolution of chronic, recurring, and business-impacting network issues through structured troubleshooting and root cause analysis. Manage complex incidents across routing, switching, WAN, MPLS, SD-WAN, cloud networking, firewalls, proxy/security services, application delivery, and data center network environments. Represent the network tower in incident, problem, and change management forums, providing clear technical updates, risk assessment, impact analysis, and recommended actions. Review, validate, and implement operational changes while ensuring adherence to change governance, risk mitigation, testing, and rollback planning. Partner with client stakeholders, offshore teams, onsite support, vendors, and project teams to ensure stable network operations and smooth project transition into BAU support. Provide technical mentoring, knowledge transfer, and training to improve Level 1 and Level 2 capability and reduce recurring escalations. Analyze monitoring tool outputs, identify service risks, recommend improvements, and support proactive actions to reduce downtime and improve network availability. Required Qualifications and Experience Core Requirements Minimum of 8–10 years of hands-on experience in enterprise network operations, implementation, troubleshooting, and managed services support. Strong expertise in routing, switching, WAN, SD-WAN, network security, cloud connectivity, application delivery, and data center networking. CCNP or equivalent certification is preferred; strong practical knowledge of enterprise networking technologies is mandatory. Proven ability to diagnose and resolve complex network incidents within defined SLA timelines, with strong focus on service restoration, permanent fix identification, and operational stability. Experience working directly with customer stakeholders to understand requirements, assess operational impact, communicate technical findings, and coordinate delivery with offshore and cross-functional teams. Excellent communication, documentation, presentation, and stakeholder management skills, including the ability to present technical recommendations and service improvement opportunities to senior leadership audiences. Demonstrated ownership, accountability, and leadership in a 24x7 managed services or mission-critical network operations environment. Technical Skills Routing and Switching: Expert-level t
Skill Requirements
The Network L3 SME is responsible for delivering advanced technical support, expert-level troubleshooting, and operational leadership across complex enterprise network environments. The role serves as the senior escalation point for critical network incidents, drives root cause analysis for recurring issues, supports operational and project-led changes, and ensures stable, secure, and high-performing network services across LAN, WAN, data center, cloud, SD-WAN, security, and application connectivity domains. Own and resolve complex Level 3 network incidents across routing, switching, WAN, LAN, SD-WAN, cloud networking, firewall, security, load balancing, and data center network domains. Act as the technical escalation point for Level 2 teams, providing expert guidance, troubleshooting direction, validation, and resolution ownership. Support configuration, troubleshooting, and operational management of enterprise network hardware, software, security controls, and connectivity services. Coordinate with onsite teams, third-party vendors, hardware maintenance providers, and customer stakeholders for physical network issues, installations, break-fix activities, and service restoration. Drive timely incident resolution within SLA commitments while maintaining high-quality troubleshooting notes, resolution documentation, and service improvement recommendations. Support implementation of network filtering, access controls, routing policies, firewall rules, SD-WAN configurations, cloud connectivity, and security service integrations. Key Responsibilities Lead investigation and resolution of chronic, recurring, and business-impacting network issues through structured troubleshooting and root cause analysis. Manage complex incidents across routing, switching, WAN, MPLS, SD-WAN, cloud networking, firewalls, proxy/security services, application delivery, and data center network environments. Represent the network tower in incident, problem, and change management forums, providing clear technical updates, risk assessment, impact analysis, and recommended actions. Review, validate, and implement operational changes while ensuring adherence to change governance, risk mitigation, testing, and rollback planning. Partner with client stakeholders, offshore teams, onsite support, vendors, and project teams to ensure stable network operations and smooth project transition into BAU support. Provide technical mentoring, knowledge transfer, and training to improve Level 1 and Level 2 capability and reduce recurring escalations. Analyze monitoring tool outputs, identify service risks, recommend improvements, and support proactive actions to reduce downtime and improve network availability. Required Qualifications and Experience Core Requirements Minimum of 8–10 years of hands-on experience in enterprise network operations, implementation, troubleshooting, and managed services support. Strong expertise in routing, switching, WAN, SD-WAN, network security, cloud connectivity, application delivery, and data center networking. CCNP or equivalent certification is preferred; strong practical knowledge of enterprise networking technologies is mandatory. Proven ability to diagnose and resolve complex network incidents within defined SLA timelines, with strong focus on service restoration, permanent fix identification, and operational stability. Experience working directly with customer stakeholders to understand requirements, assess operational impact, communicate technical findings, and coordinate delivery with offshore and cross-functional teams. Excellent communication, documentation, presentation, and stakeholder management skills, including the ability to present technical recommendations and service improvement opportunities to senior leadership audiences. Demonstrated ownership, accountability, and leadership in a 24x7 managed services or mission-critical network operations environment. Technical Skills Routing and Switching: Expert-level t
Other Requirements
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