Track Manager - XenDesktop, Citrix Machine Creation Services (MCS)
India
Apply now
Job Description
Track Manager - XenDesktop, Citrix Machine Creation Services (MCS)
Noida, Uttar Pradesh

Job Summary

Citrix Virtual Apps (XenApp) – L3 Engineer

Role Summary\\\\r\\\\nThe Citrix Virtual Apps L3 Engineer is responsible for end to end ownership, engineering support, and optimization of the Citrix Virtual Apps platform. This role provides expert level troubleshooting, leads root cause analysis, drives platform stability and improvements, and supports design, upgrades, and strategic enhancements, while mentoring L1/L2 teams. 

Key Responsibilities

• Provide L3 / SME support for complex and escalated Citrix Virtual Apps (7.x) issues.\\\\r\\\\n• Perform deep troubleshooting for performance bottlenecks, scalability, and stability issues.\\\\r\\\\n• Own root cause analysis (RCA) and permanent corrective actions.\\\\r\\\\n• Architect, implement, and optimize Citrix Virtual Apps environments.\\\\r\\\\n• Lead platform upgrades, migrations, and major changes.\\\\r\\\\n• Design and maintain high availability, DR, and resilience for Citrix services.\\\\r\\\\n• Manage and optimize: \\\\r\\\\no Delivery Controllers, StoreFront, Director\\\\r\\\\no VDAs, Golden Images, Profile solutions\\\\r\\\\no Citrix Licensing and integrations\\\\r\\\\n• Automate operational tasks using PowerShell.\\\\r\\\\n• Engage with Citrix Support and third party vendors for critical issues.\\\\r\\\\n• Define standards, SOPs, build guides, and best practices.\\\\r\\\\n• Mentor L2/L1 teams and drive continuous service improvement

Skill Requirements

Technical Skills\\\\r\\\\nMandatory\\\\r\\\\n• Expert knowledge of Citrix Virtual Apps (XenApp 7.x) architecture.\\\\r\\\\n• Strong experience with Windows Server OS, AD, DNS, and GPOs.\\\\r\\\\n• Advanced troubleshooting of: \\\\r\\\\no Logon performance\\\\r\\\\no Application publishing\\\\r\\\\no Session reliability\\\\r\\\\no Profile management (FSLogix / Citrix UPM)\\\\r\\\\n• Citrix Director, Studio, StoreFront, Licensing.\\\\r\\\\n• Strong PowerShell scripting skills.\\\\r\\\\nGood to Have\\\\r\\\\n• Citrix Virtual Desktops (VDI) design and support.\\\\r\\\\n• Citrix ADC / NetScaler (load balancing, ICA policies).\\\\r\\\\n• Cloud Citrix deployments (Azure / AWS).\\\\r\\\\n• Monitoring and analytics tools (e.g., ControlUp, eG Innovations).\\\\r\\\\n• Citrix certifications (CCP V / CCE V).\\\\r\\\\n________________________________________\\\\r\\\\nExperience & Competencies\\\\r\\\\n• 6–10+ years in Citrix engineering/support roles.\\\\r\\\\n• ITIL expertise (Incident, Problem, Change Management).\\\\r\\\\n• Strong architectural thinking and ownership mindset.\\\\r\\\\n• Excellent communication and stakeholder management skills.\\\\r\\\\n• Experience supporting business critical, large scale environments.

Other Requirements

Citrix Virtual Apps (XenApp) – L3 Engineer
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.