Track Manager - XenDesktop, Citrix Machine Creation Services (MCS)
India
Job Description
Track Manager - XenDesktop, Citrix Machine Creation Services (MCS)
Chennai, Tamil Nadu
Job Summary
This role oversees the operational management of advanced Citrix XenDesktop environments, including Provisioning Services (PVS) and Machine Creation Services (MCS). The individual is accountable for ensuring high-availability, continuous service improvement, and alignment with client SLAs, while driving innovation and mentoring technical teams to deliver robust workplace virtualization solutions.
Key Responsibilities
1. Lead operations for Citrix XenDesktop, PVS, and MCS by implementing advanced process improvements, optimizing system performance, and ensuring compliance with organizational policies and client SLAs.
2. Oversee technical support activities using Citrix tools, proactively identifying and resolving complex virtualization issues to ensure high availability and reliability of virtual desktop infrastructure.
3. Mentor and guide team members in advanced Citrix administration, sharing expert knowledge of PVS and MCS for effective incident management and service delivery.
4. Analyze client requirements and deliver tailored virtualization solutions leveraging Citrix technologies, ensuring alignment with business needs and technical constraints.
5. Drive innovation by evaluating and integrating new features in Citrix XenDesktop, PVS, and MCS to enhance operational capabilities and streamline support processes.
6. Develop and maintain comprehensive management reports and dashboards using Citrix Director and related tools to provide actionable insights for stakeholders.
7. Foster a culture of continuous improvement by introducing best practices, automation, and advanced troubleshooting methodologies in workplace virtualization environments.
2. Oversee technical support activities using Citrix tools, proactively identifying and resolving complex virtualization issues to ensure high availability and reliability of virtual desktop infrastructure.
3. Mentor and guide team members in advanced Citrix administration, sharing expert knowledge of PVS and MCS for effective incident management and service delivery.
4. Analyze client requirements and deliver tailored virtualization solutions leveraging Citrix technologies, ensuring alignment with business needs and technical constraints.
5. Drive innovation by evaluating and integrating new features in Citrix XenDesktop, PVS, and MCS to enhance operational capabilities and streamline support processes.
6. Develop and maintain comprehensive management reports and dashboards using Citrix Director and related tools to provide actionable insights for stakeholders.
7. Foster a culture of continuous improvement by introducing best practices, automation, and advanced troubleshooting methodologies in workplace virtualization environments.
Skill Requirements
1. Excellent Proficiency In Workplace Virtualization Strategies And Operations
2. Advanced Skills In Troubleshooting, Optimizing, And Maintaining Citrix Vdi Environments
3. Strong Understanding Of Citrix Director, Studio, And Supporting Management Tools
4. Advanced ProblemSolving And Analytical Abilities For LargeScale Virtual Desktop Operations
5. Ability To Mentor And Technically Guide Support Teams Within The Virtualization Domain
6. Solid Communication Skills For Effective Client Interaction And Technical Documentation
2. Advanced Skills In Troubleshooting, Optimizing, And Maintaining Citrix Vdi Environments
3. Strong Understanding Of Citrix Director, Studio, And Supporting Management Tools
4. Advanced ProblemSolving And Analytical Abilities For LargeScale Virtual Desktop Operations
5. Ability To Mentor And Technically Guide Support Teams Within The Virtualization Domain
6. Solid Communication Skills For Effective Client Interaction And Technical Documentation
Other Requirements
1. Citrix Certified Expert � Virtualization (CCEV) certification is highly recommended
Information at a Glance
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Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
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Industry-benchmarked compensation
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Best-in-class healthcare benefits
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Personal time off
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Maternity and paternity benefits
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Access to skills / higher education programs/resources
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Discounts on products and services via Benefit Box
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Participate in CSR programs and live life with a purpose
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Opportunities to grow and advance your career
Note : The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.