Track Manager - XenDesktop
India
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Job Description
Track Manager - XenDesktop

Job Summary

This role oversees operations management for large-scale workplace virtualization environments using XenDesktop, driving continuous improvement initiatives, ensuring service delivery excellence, and empowering teams through effective leadership. The individual is accountable for aligning technical operations with client objectives, optimizing processes, and fostering a culture of innovation and high performance.

Key Responsibilities

1. Manage XenDesktop environments by optimizing operational processes, utilizing Citrix Studio and Director to enhance system performance and streamline incident resolution.
2. Lead workplace virtualization support teams in troubleshooting and resolving advanced issues with Citrix XenDesktop, ensuring seamless virtual desktop delivery and high client satisfaction.
3. Drive continuous improvement initiatives by analyzing operational data from Citrix tools and implementing automation using PowerShell to reduce manual effort and error rates.
4. Mentor and guide support personnel in applying best practices for XenDesktop configuration, image management, and application publishing within enterprise-scale deployments.
5. Collaborate with stakeholders to understand evolving client requirements and proactively adjust XenDesktop policies and configurations to align with business needs.
6. Introduce and evaluate new technologies and features within the Citrix ecosystem to improve service efficiency, security, and scalability.
7. Oversee compliance with organizational policies and client SLAs, providing regular management reporting and actionable insights using Citrix analytics platforms.

Skill Requirements

1. Excellent Proficiency In Workplace Virtualization Concepts, Including Desktop Provisioning, User Profile Management, And Application Delivery.
2. Advanced Skills In Windows Server Administration, Active Directory, And Group Policy Management As Applied To Virtual Desktop Infrastructure.
3. Solid Experience With Automation And Scripting Tools (Powershell) For Operational Efficiency In Xendesktop Environments.
4. Strong Analytical And ProblemSolving Abilities With Advanced Troubleshooting Of Complex Virtualization Issues.
5. Excellent Communication And Leadership Skills For Managing Teams And Driving Operational Initiatives.

Other Requirements

1. Citrix Certified Expert � Virtualization (CCEV) certification is highly recommended.
2. ITIL Foundation certification is optional but valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.