Job Summary

This role is responsible for overseeing complex imaging operations using Zero Touch deployment methodologies and SCCM, ensuring seamless endpoint management across large-scale client environments. The position drives operational excellence through advanced troubleshooting, process innovation, and the implementation of best-in-class imaging solutions. The individual empowers teams through technical leadership while maintaining alignment with organizational objectives and client SLAs.

Key Responsibilities

1. Lead imaging solution management using SCCM and Zero Touch deployment, ensuring efficient provisioning, configuration, and lifecycle management of endpoint devices across large environments.
2. Oversee operational delivery by optimizing SCCM task sequences, automating deployment workflows, and ensuring compliance with client requirements and SLAs.
3. Mentor and guide the support team in advanced troubleshooting and resolution of complex imaging and deployment issues using SCCM and related tools.
4. Drive process improvement initiatives by introducing automation, monitoring, and reporting enhancements within imaging operations to increase efficiency and reduce errors.
5. Collaborate with internal stakeholders to analyze client feedback, translate requirements into actionable SCCM configuration changes, and ensure high service quality.
6. Champion innovation by evaluating emerging technologies in endpoint management and integrating best practices to strengthen imaging methodologies and operational resilience.
7. Ensure robust documentation and knowledge sharing on SCCM deployment processes, Zero Touch methodologies, and lessons learned to empower team capability.

Skill Requirements

1. Excellent Proficiency In Zero Touch Deployment Solutions, Including Creation And Optimization Of Task Sequences And Deployment Scripts.
2. Advanced Skills In Troubleshooting Windows Os Imaging, Driver Management, And Application Packaging Within Sccm Environments.
3. Strong Understanding Of Operational Process Improvement, Automation, And Reporting In Enterprise It Support Settings.
4. Excellent Communication And Mentoring Abilities To Lead HighPerforming Technical Teams.
5. InDepth Knowledge Of Compliance, Security, And Best Practices In LargeScale Endpoint Management.

Other Requirements

1. Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified: Endpoint Administrator Associate (optional but valuable).
2. ITIL Foundation Certification (optional but valuable)