Trainee-Voice
United States
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Job Description
Trainee-Voice
Morrisville, North Carolina

Job Summary

Responsible for responding to customer inquiries and complaints regarding accounts
records, billings, contract managements renewals and cancelations. Answers and
initiates a variety of real-time inbound and outbound voice-based communications in
English to support customer care. Provides real time expertise and customer service
support to client’s customers. They are required to meet all performance indicators
established as part of the operation and other operational metrics as needed.
Scope:
• Internal/External Interfaces:
• • Customers, other Customer Service Agents, Subject Matter experts, trainers, Quality
analyst Team Leaders, Managers.
Major

Key Responsibilities

The minimum experience requirements are:
• 1-2 years of experience in call center environment (preferred)
• Knowledge of VOC metrics and quality standards (preferred).
• Excellent interpersonal skills. (preferred)
• Excels at operating in a fast pace, community environment (preferred)

Skill Requirements

Other Requirements
Maximum Salary (US):  15.00
Minimum Salary (US):  14.00
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.