Training Content Developer and Facilitator
United States
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Job Description
Training Content Developer and Facilitator
City and County of San Francisco, California

Job Summary

We have an immediate need for a skilled Training Content Developer with Training Facilitation experience in managing and executing large-scale transformation projects using authoring tools. The ideal candidate should have a proven history of delivering process and technical expertise tailored to various end-user groups, aligned to SDLC Process, Operating Model and/or other Agile Delivery Framework changes. This role requires a deep understanding of the overarching processes and common transactions of SDLC. 

Key Responsibilities

Job Title: Training Content Developer and Training Delivery (SDLC and OpModel Transformation)

Job ID: 92814

Position Type: Full-time

Location: Remote (PST Time zone preferred)

Key Responsibilities:

  • Manage and understand stakeholder requirements
  • Conduct training needs analysis
  • Build curriculum
  • Develop training materials – job aids, user guides, quick reference guides
  • Demonstrate proficiency in one or more authoring tools
  • Support and facilitate either in-person or virtual delivery of end-user training for process changes
  • Ability to record and create training videos

 

Competencies and Experience:

  • Strong Communication Skills: Effective communication in English language is essential for a training content developer. They need to convey complex information in a clear and understandable manner, both in written and verbal forms.
  • Knowledge of Training Tools and Content Development: Proven experience in defining and developing effective training materials using at least two of the following:
    • Microsoft PowerPoint
    • Articulate Storyline and Articulate 360
    • Camtasia
    • SAP Enable Now
    • WalkMe / WhatFix – DAP experience
  • Adaptability and Flexibility: The ability to adapt to changing requirements and feedback is important. 
  • Creativity and Innovation: The ability to think outside the box and come up with innovative ways to present information is essential.
  • Collaboration and Teamwork: Effective collaboration within the team and with subject matter experts, instructional designers, and other stakeholders is important.
  • Organizational Skills: The ability to prioritize tasks and manage time efficiently is crucial for managing multiple projects and deadlines.

 

 Nice to Have

  • Knowledge of DAPs like Whatfix tool
  • Basic understanding of SCORM architecture / LMS hooks
  • Capability with video content creation tools
  • Experience in consulting engagements 
  • Experience working as part of a Change Management team

Skill Requirements

  • Training Content Developers and Facilitators for delivering either Software Development Lifecycle (SDLC) courses, Operating Model course training, or similar Agile Software Delivery training.
  • Ability to design, author and create training content 
  • Experience facilitating training to technical and non-technical audiences
  • Comprehension of basic instructional design principles and best practices
  • MS Office (PPT, Word, etc.).
  • Experience using content authoring tools such as Articulate Storyline, EnableNow
  • English, well-spoken and excellent written skills
  • Good interpersonal skills
  • Excellent problem-solving skills

Other Requirements
Maximum Salary (US):  202000
Minimum Salary (US):  84000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.