Job Summary

The Tools & Automation Tower Lead plays a critical role in optimizing operational processes and ensuring the effective delivery of services within the organization. This position is responsible for managing escalations, promoting customer satisfaction, and driving initiatives that enhance productivity and revenue generation. The lead will leverage technical expertise in Jenkins and PowerShell to implement automation solutions that support operational excellence.

Key Responsibilities

1. Utilize Jenkins And Powershell To Automate Deployment Pipelines, Ensuring Timely Generation Of Tower-Level Efficiency And Effectiveness (Ee & En) Revenue.
2. Manage Escalations And Crises By Implementing Root Cause Analysis And Resolution Strategies, Ensuring All Tasks Are Closed Within Defined Sla Norms.
3. Oversee Operational Hygiene By Validating Reports Generated Through Powershell Scripts And Ensuring Compliance With The Agreed Statement Of Work (Sow) For Service Delivery.
4. Enhance Customer Satisfaction Metrics By Developing And Implementing New Automation Frameworks And Initiatives That Drive Positive User Experiences.
5. Lead The Execution Of The Profit Improvement Plan (Pip) By Leveraging Automation Techniques And Self-Driven Initiatives To Identify And Implement Efficiency Gains.

Skill Requirements

1. Proficient In Jenkins For Ci/Cd Pipeline Automation.
2. Strong Knowledge Of Powershell For Scripting And Automation Tasks.
3. Familiarity With Python And Ansible For Enhanced Automation Capabilities.
4. Solid Understanding Of Operational Processes And Service Delivery Standards.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Certified Jenkins Engineer (Cje).
3. Optional But Valuable: Microsoft Certified: Azure Devops Engineer Expert