Job Summary

Job Title: UI/UX Analyst – Salesforce Experience

Experience: 5+ Years

 

Job Summary

Require a UI/UX Analyst with strong Salesforce experience to design, analyze, and optimize user experiences across Salesforce platforms. This role focuses on creating intuitive, scalable, and user-centric experiences within Salesforce ecosystems by combining UX research, design thinking, and close collaboration with business and technical teams.

The ideal candidate will have hands-on experience with Salesforce Lightning Experience, Service Cloud, Sales Cloud, or custom Salesforce applications, and will work closely with Business Analysts, Salesforce developers, and stakeholders to deliver seamless digital journeys.

 

Key Responsibilities

• Design user-centric experience journeys, wireframes, and interactive prototypes for Salesforce applications (Lightning Experience, custom objects, flows, and pages).
• Support the team with the development of prototypes to validate concepts and ensure alignment with  scope, business requirements, and Salesforce platform standards.
• Collaborate closely with Business Analysts, Salesforce development teams, and  stakeholders to deliver seamless, efficient, and scalable digital experiences.
• Conduct UX research specific to Salesforce users, including interviews, usability testing, journey mapping, and heuristic evaluations.
• Analyze user behavior, workflows, and CRM interaction data to identify pain points and UX improvement opportunities.
• Translate business and functional requirements into Salesforce-optimized UX designs, including:
  • Lightning App pages
  • Record pages
  • Console experiences
  • Salesforce Flows and guided screens
• Ensure UI/UX designs align with Salesforce Lightning Design System (SLDS) and accessibility standards (WCAG).
• Review and evaluate existing Salesforce UI configurations for usability, efficiency, and consistency.
• Partner with developers during build and UAT phases to validate design integrity and usability.
• Document UX standards, design patterns, and best practices for Salesforce implementations.
• Support usability testing, A/B testing, and post‑release UX evaluations within Salesforce environments.

 

Required Skills & Competencies

Salesforce UX & Platform Skills

• Strong experience designing UX for Salesforce Lightning Experience.
• Working knowledge of Salesforce Lightning Design System (SLDS).
• Understanding of Salesforce architecture, including objects, flows, validation rules, and role-based access.
• Experience designing for Sales Cloud, Service Cloud, or custom Salesforce implementations.

UX & Research Skills

• Solid grounding in UX principles, human-centered design, and usability heuristics.
• Experience conducting UX research and usability testing for enterprise or CRM applications.
• Ability to convert research insights into actionable Salesforce design improvements.

Design & Prototyping Tools

• Proficiency in Figma, Adobe XD, Sketch, Axure, or similar tools.
• Experience creating low- and high-fidelity wireframes and clickable prototypes.
• Familiarity with prototyping Salesforce-specific experiences is a plus.

Analytical & Technical Skills

• Experience using analytics and feedback tools (e.g., Salesforce reports, Hotjar, Google Analytics).
• Ability to interpret CRM usage data and workflow efficiency metrics.
• Basic understanding of HTML, CSS, and Lightning Web Components (LWC) is an advantage.

 

Key Responsibilities

1. Lead and manage a team of ui/ux designers to ensure timely delivery of high-quality designs.
2. Collaborate with cross functional teams to gather requirements and create design solutions that align with business goals.
3. Develop design concepts, wireframes, and prototypes to communicate design ideas effectively.
4. Conduct user research, usability testing, and gather feedback to iterate and enhance designs.
5. Stay updated on industry trends and best practices to continuously improve the design process and deliverables.
6. Provide mentorship and guidance to junior designers to foster their growth and development.

Skill Requirements

1. Proficient in ui/ux design tools such as adobe xd, sketch, figma, or similar tools.
2. Strong understanding of user centered design principles and best practices.
3. Excellent communication and leadership skills to effectively lead a design team.
4. Ability to collaborate with stakeholders to understand requirements and translate them into design solutions.
5. Experience in conducting user research, creating personas, and usability testing.
6. Knowledge of html, css, and javascript is a plus.
7. Attention to detail and a creative mindset to deliver visually appealing and functional designs.

Other Requirements

1.UX Design Certification or similar certification is preferred.